Website Customer Service Assistant

We are Sydney, Australia based company looking for skilled, trained and qualified after a skilled Client Manager who has extensive experience with website experience. You will be using Zen Desk support system (www.zendesk.com) to manage many small updates for our existing client database and will work with developers or appropriate team members to assign the tasks to.

The position will be a full time role.

To be successful you will be skilled in
* Understanding/ knowledge of using and updating wordpress based websites
* Solid customer service experience - ideally 3 years
* Very good english - both written and verbal skills
* Able to trouble shoot problems (and even solve some yourself such as updating content on a website)
* Understand and have experience in the web development industry.
* A good attitdue towards customers and focuses on solutions.
* Self driven. You need to be a self educator
* Honest and good communicator. We need people who can be strong with customers when needed, but also courteous to ensure they feel they are looked after
* Exceptional time management and promise delivery management.

** Note, if you have experience using or managing Zendesk for project management - this will be an advantage for you , but NOT ESSENTIAL. Please mention this in your application so we know if you have used it.

Please apply if you feel you are skilled and experienced for this role and we will run you though our assessment criteria.