Social Media & Customer Service Coordinator (Remote)

Introduction

We're on the hunt for an exuberant, tech-savvy Social Media & Customer Service Coordinator to join our friendly furniture and lighting design studio. We love to have fun, but we're also prepared to do whatever it takes to get the job done and achieve our goals. The role is work remotely, where you will work online amongst a passionate team of designers, engineers, marketers and makers. We are seeking a friendly, proactive person with great organisational skills and a strong appreciation for design.


Your Role

We don't mind if this is your first job out of university, because what we're looking for is someone with the passion for content creation and marketing who's ready for the challenge of learning on the job. But don't think this means that you won't hit the ground running, because we'll start throwing important tasks your way from day one.

Creating Promotional emails. Blog posts. Marketing execution. Website content maintenance. Social media content creation and management, Image Upgrade to see actual infofluencer marketing. Customer Upgrade to see actual infomunications Management. If it fits into the realm of web content and customer service, you'll probably be doing it.



Your Responsibilities

- Imagine and create web and social media posts that nurture community interaction and conversation.
- Manage and monitoring of marketing efforts across social media platforms.
- Work with marketing and other departments to develop brand and message.
- Analyze performance metrics to increase productivity of posts.
- Development of social content plan and infrastructure for campaigns and EDMs
- Creation of innovative ideas on go to market strategies for existing and new products
- Utilisation and management of paid media channels to promote campaigns
- Coordination of influencers/bloggers and providing collateral material for use
- Working closely with distribution partners on consumer targeting and providing collateral
- Project management in line with deadlines whilst being able to handle multiple demands
- Assisting team members with day to day marketing tasks and coordinating marketing projects and activities as requested.
- Organising the production of branded items such as catalogues and brochures.
- Supporting the in-house and external marketing and design teams by coordinating and collating content
- Producing additional marketing communications, such as flyers, brochures and exhibition-related projects
- Setting up tracking systems for marketing campaigns and online activities.
- Assisting with the production of artwork, image manipulation, sourcing images and checking copy.
- Produce clear and concise written correspondence in the form of letters and emails
- Prepare reports by collecting and analysing sales data
- Managing and monitoring customer orders.
- Managing and monitoring customer requests.


Your Qualifications:

- Excellent communication skills
- Previous graphic design and marketing experience within the design or architectural industries will be highly regarded.
- High attention to detail and quality.
- The ability to work in a team and also independently.
- Excellent time management and project management skills.
- Ability to manage multiple tasks within timeframes.
- Graduate with proven work experience as a Marketing Coordinator or similar role.
- Excellent command of written English with copy accuracy.
- Ability to work effectively under pressure and to tight deadlines.
- Knowledge of traditional and digital marketing tools.
- Experience with research methods using data analytics software.
- Strong understanding of Internet marketing specifically Social Media and its interrelationship with SEM and website development.
- Solid computer skills, including Google Docs, Cloud Sharing Tools, and Adobe creative Suite.
- Familiarity with Customer Relationship Management and Content Management System software.
- Excellent communication and presentation skills.
- Degree in Marketing or relevant field.


Bonus Points:

- 2+ years of professional experience in a marketing role, preferably in a social media B2B environment
- Knowledge of the Architecture and Design industry, especially with manufacturing.
- Experience with marketing and customer service within an ecommerce retail businesses.
- Proficiency with Adobe Creative Cloud.


About the business

LEN, a contemporary furniture and lighting studio was established in 2013 with the goal to design authentic, original, accessible and high quality design pieces. LEN offers internationally acclaimed furniture and lighting products, each handmade in Melbourne, Australia, by local artists and manufacturers. All products are designed by Helen Kontouris and embody an authentic, modern aesthetic. Our mission is to help Architects and Designers create breathtaking environments. We do this with through the design and creation of beautiful products that provide the freedom for people to create great things.


If you have a positive attitude and are looking to join a business with a friendly & dynamic team culture, then we'd love to hear from you.

- Generous incentive and rewards for outstanding performance.
- A vibrant, fast paced and fun work environment within a supportive team
- Career development
- Work remotely.
- Salary based on skill level and experience
- Health Insurance
- Social security,
- 13th month pay


How to apply
Click this link to apply Upgrade to see actual info

Please no phone Upgrade to see actual infoclude the following in your application.
- Name, email and phone number
- Cover letter outlining why you are interested in the role and why you would excel at it
- Resume outlining your previous experience and education
- Earliest available start
- Only applicants with relevant experience will be considered. Shortlisted candidates will be notified by email and interviews will be held shortly after.