Customer Service VA for an eCommerce business - Full time | Long term

The job entails answering emails and phone calls, questions about products (We sell diamond jewelry) , existing orders, shipping inquiries, complaints, returns and also making sales. You must have the ability to learn about our products and become a professional with in-depth knowledge about our products. We are here to help you and teach you but you must have the ability to learn and improve.


Customer service is very important to us and we want to make sure that our customers receive professional, quality customer service with a good American accent, writing & speaking skills. Spelling mistakes, grammar mistakes or less than perfect English please do not apply!
You will also be managing orders and shipments, filling in spreadsheets with order details and many more tasks that we will assign to you according to your skills and our needs.


The job hours are 2pm-11pm (Manila Time) - Sunday to Thursday
You must have a strong internet connection, quiet working area, a computer with Microsoft Office and a headset to make phone calls on.


Please follow the instructions below accurately, inaccurate applications will be deleted and not considered, we are looking for a long-term employee and taking an extra effort to make sure we are hiring the right person:
1) Please tell us about last 3 businesses you did customer service for.
2) Why did you leave each of these jobs?
3) Which tasks in these jobs did you like to do best and which you liked the least.
4) Do you work from home or a shared workspace?
5) Is your internet fast enough for voice and video conversations with no interference?
6) Give me an example of a time you did something wrong. How did you handle it?
7) Have you ever created a VLOOKUP in Microsoft Excel? Do you use Alt-Tab? Have you set up Gmail filters before? and generally speaking how are you with computers?
8) Do you have a perfect American accent and write English with no grammar or spelling mistakes?


Please answer these questions carefully and accurately. Make sure the answers are short and Upgrade to see actual info need to attach any document or further information aside from the above. If you would like to mention something important, please keep it in a short sentence.


Once the application is approved, we will request that you record a short video telling us about yourself and after that will conduct a Skype interview.


Looking forward to your reply.


Tal