CUSTOMER JOY SQUAD - Fast Growing US Company e-Commerce

Do you like helping others?

If you answer "YES!"... please continue reading...

It's our mission to transform ONE MILLION families to living an amazing, healthy life.
(....and that includes the lives of our team members)

We're a U.S. company -- Los Angeles, California -- with multiple ecommerce brands. We have U.S. and International warehouses with health-based and natural products.

We’re adding TWO positions to our Customer Joy Squad in the next week!

Time is *limited* because we’re growing quickly.

=> If you feel proud... when you help someone...
=> If you feel good... when you solve a puzzle...
=> If you have a habit... of over-delivering...

Then we want you to APPLY to join our team.

*You will NOT be considered...if you do not accurately follow application instructions*

CUSTOMER JOY RESPONSIBILITIES
- Make more... happier customers
- Listen to and guide our customers through email and chat
- Solve puzzles and find solutions for them
- Celebrate and encourage our customers

TOOLS WE USE
- Shopify
- Gorgias (Customer Service)
- Google Docs
- Facebook Messenger
- Instagram
- Slack
- Asana

WHO SHOULD APPLY
*Experience not required

You MUST Be Able To:
- Demonstrate Empathy and Caring for others
- Write Culturally Relevant and Positive Energy emails and chat
- Respond to messages on Facebook and Instagram on your phone and computer
- Demonstrate how you dig for solutions and answers for customers
- Demonstrate how you helped a co-worker complete a project
- Demonstrate strong attention to detail
- Have GREAT energy and work well with team
- Work starting 10 am PST, Friday to Tuesday (Weds and Thurs off),
OR 10 am PST, Monday to Friday (Sat and Sun off)

SALARY + BENEFITS
- $300 - $450 USD/month plus 13th month (*salary negotiable)
- Work from home
- Standard PH holidays
- Professional growth and learning
- Weekly team meetings and mentoring

HOW TO APPLY:
If interested, please follow instructions below:
(Only candidates who follow all of the instructions will be considered.)

1. Please complete the test for Customer Joy position here.

1.1. Open the Google Document here to see the information:
Upgrade to see actual info

1.2. You need to use the information above and write in the form in the Google Form here:
Upgrade to see actual info

2. Submit to Upgrade to see actual info with subject line "Hi! I can't wait to create joy for customers" and include:

2.1. Your CV

2.2. Confirm which 8-hour work period you are available to work, starting:
10 am PST, Friday to Tuesday (Weds and Thurs off),
-OR-
10 am PST, Monday to Friday (Sat and Sun off)

Thank you and good luck!

Nikki