Outbound calls to follow up on medical records requests - prior outbound calling experience required

You must have experience in outbound calling. Knowledge of medical records/billing and medical terminology is a plus.

This is a full-time position for permanent employees.

You must be able to work the following hours: 8:00am MST to 4:00pm MST.

You must have a computer with high speed internet. Having two monitors is a plus. We will arrange for you to have a telephone.

JOB DESCRIPTION:
Work collaboratively with a team to ensure the complete and timely collection of medical records, billing information, and other materials collected on behalf of our Upgrade to see actual infoSENTIAL JOB DUTIES:
- Contact medical providers to follow up on requests both via phone and email
- Edit request documentation
- Contact customers via phone and email to obtain information relevant to medical records requests -
- Schedule, track, and document follow-up calls and emails using our database
- Resolve issues as needed for requests in progress
- Log in to copy service portals to check the status of medical requests
- Follow up on missing documentation from individual requests already closed

REQUIREMENTS:
- Excellent communication skills both in writing and on the phone
- Familiarity with medical records and patient billing statements
- Comfortable, upbeat, and pleasant on the phone and undeterred by occasional difficult phone interactions
- Proficient with Microsoft Outlook and Adobe Acrobat
- Highly organized
- Strong attention to detail
- Ability to work independently with little supervision
- Initiative and positive attitude