General VA Need to Assist Busy Entrepreneur's Multiple Projects - (Email, Live Chat, Phone) Sales and Marketing

IMPORTANT: I require previous experience. If you have no experience as VA or the online work described below then I am sorry, but your application will not be considered. To ensure that you have read and understand this, please start your response with the word: “Snoop!” You must also have a reliable internet connection and be a self starter, able to work your shifts without my direction (after being trained of course).

SUMMARY: I am an entrepreneur and I operate various online businesses that need support for our customers. These inquiries come in the form of emails, live chat, social media chat, telephone calls, for sale apps, and more. I invite you to visit and review the businesses I have in an effort to cater your proposal:

Upgrade to see actual info - online hoverboard sales
Upgrade to see actual info - online hoverboard parts, repair, and support
Upgrade to see actual info - organic skincare company, with emphasis of Amazon sales (search “organic 101” on Amazon)
Upgrade to see actual info - upcoming cryptocurrency website that will provide news on cryptocurrency.

Each of these businesses has social media accounts that I would like you to assist in managing. In addition to this, I would like assistance with email campaigns and general marketing, so if you have any experience with digital marketing, please say so in your proposal.

JOB TASKS:

Answer customer phone calls
Answer Customer Emails
Respond to Social Media (comments & messages)
Help Customers on Live Chat
Build FAQ From Customer Questions
Product Research
Product Ordering & Inventory Management
Product Listing, new products
Placing Orders
Refunds (with approval)
Chargeback Responses
General Research
Audience Research

Email List Creation and Additions

Email Marketing / Monthly Newsletters
Affiliate Payment Reminders
Use of DropBox, Google Drive, Google Docs, Google Sheets
Microsoft Word, Microsoft Excel
Shopify and Wordpress
Shipment tracking websites such as USPS, UPS, FedEx, and DHL
Upselling products while performing customer support
Social media platform management (schedule interesting posts, images, etc in Sprout Social)
Task management software managing

Email management
Calendar scheduling
Amazon Seller Central experience
Accounts receivable followup
Develop project presentations and / or outlines for such presentations
Video / audio transcriptions to text
Translation of Chinese is a bonus
Posting advertisements to Craigslist, OfferUp, LetGo, and others.
Answering messages from posting advertisements above, leading customers to place an order.

TRAINING: I will train you on how to perform the duties which I’ve listed below. I have also created several documents outline common questions and answers. We also have a frequently asked questions (FAQ) section on our website that will assist you with basic customer service questions such as information about our products, shipping time, etc.

SOFTWARE: The common softwares we use include Shopify, Gmail, Google Docs, Facebook, WhatsApp, Telegram, Twitter, Wordpress, and a live chat platform named Tidio Chat. As we have recently discovered, it seems that ZenDesk is quite popular among VA’s, so we are open to replacing Tidio Chat with it under the advice of our new VA too.

ONGOING DOCS: Once you are comfortable with your work I will want you to update the training Google Docs to reflect new information and/or questions that are asked by customers.

TASK MANAGEMENT: We don’t currently have a routine for our task management but we are open to using either Asana and/or Trello. If you have experience with these and are able to set them up with proficiency, please say so.

BACKLOG: We currently have a backlog of customer service emails that we need help with, so it’ll be a great chance for you to learn how to do the job.

SALES CALLS: Many visitors use our website daily leave their contact information, even without making a purchase. Your job will be to follow up with these potential customers via email, text, and phone calls in an effort to make a sale to them.

Now with all of this being said, we are not expecting you to be perfect at your job in the beginning. Training will be involved and what is most important to me is that you are a fast learner. If a mistake is made, we teach you about how to handle that mistake and then it should not be made again. If at any time you wish to ask questions, I want you to ask them and I hope that you will not be shy.

BONUS: In addition to assisting customers, we are also in need of a researcher in the cryptocurrency industry to write daily briefs for us. If you have this trait and an interest in cryptocurrency, we will be more interested in having you work for us.

P.S. I require that in your proposal you provide prior experiences related to what I am asking above. Please show any portfolio items that you have, details about jobs you have done, how many people/companies you have been a VA for, and how long you have been a VA in general