Customer Service Representative (guest experience)

BPO Heroes is looking for a Superstar to join our Heroes! Our client is a Property Management Company specialising in short-term rentals on airbnb and we are responsible for providing the ultimate guest experience via outstanding customer service.

Duties and responsibilities

Responsible for general operations on a day-to-day basis including managing guest communications and reporting property issues.

Responsibilities:

Maintain oversight of the guests regarding daily inquiries, conversations, issues and concerns.
Administer vetting, pre-approval and bookings of guests so they are of sufficient standards. This includes assigning last minute bookings to guests.
Provide issue resolution support to guests via the AirBnB messaging app or through Upgrade to see actual infocalate property issues (i.e. maintenance and repair works) to the relevant department/s to ensure a prompt resolution.
Make or take support calls when required.
Respond to guest reviews using the Airbnb Upgrade to see actual infoplete ad-hoc tasks as required.

Skills requirements:

Excellent writing and communication skills, with particular attention to spelling, grammar and conversational English.
Being a team player, hardworker and all round Superstar is required to succeed in this role.
High attention to detail.
Ability to work under minimum supervision.
Amenable to work in a home-based / virtual office setup.
At least 2 years experience in the customer service space.

Technical requirements:
Computer or laptop with the following system requirements:
CPU: Intel Core i3 or higher
Memory: at least 4gb
Operating System (OS): Windows 7 or higher
A wired or wireless internet connection with at least 4mbps download speed.
A smartphone that has at least 4gb memory (this is only a back-up system; primary requirement is a computer / laptop).