Customer Success Specialist - Full Time Post

JOB OVERVIEW
An ambitious startup in the graphic design space is on the hunt for a talented, friendly, and helpful Customer Success Specialist to join our growing team!

ABOUT THE ROLE
We are looking to hire a Customer Success Rockstar to greatly contribute in the overall customer experience our growing client base - you'll work in conjunction with our team of full time designers to make sure our work is on time, on brief and on Upgrade to see actual info means NOT waiting for client feedback and problems, and looking to do tech support but to ACTIVELY seek solutions to,
1) keep problems from even happening at all
2) ultimately to help clients succeed as a business, as far as design services can help take them there
3) convert leads to raving clients that think of us not us another organization but part of their ecosystem

Our goal is not only to dish out graphic designed artwork, but be a real solutions company that looks out for its clients needs and will push the farthest to help them succeed and be what they want to be. We want our clients to feel as if we are partners in business rather than suppliers. Family rather than business colleagues. We want them raving about the our services to their friends.

This may include but are not limited to these functions:

-Empathize with every aspect of the customer experience, putting customer’s needs first
-Guide and coach customers and the extended BrandStrong Team with proactive customer success processes
-Maintain high levels of customer engagement and satisfaction with a focus on customer loyalty
-Partner closely with our Design Teams to translate our clients needs and objectives for every job loaded into our system
-Provide proactive client-focused solutions for our clients that incorporate a BrandStrong solution
-Drive, foster and expand customer retention with active use of their account
-Understand BrandStrong as a whole, and look to build procedures, SOP’s and metrics for customer success that help everyone out
-Create and maintain customer onboarding assets, adapt existing assets and work with the team to refine and create new assets
-Help grow our customer testimonials, references and case studies
-Ensure renewal for key accounts by driving deployment and adoption
-Be a trusted, knowledgeable adviser for our customers, and the team as a whole
-Engage with our clients and build and maintain strong, long-lasting relationships
-Manage and solve conflicts arising or affecting an account
-Ensure timely and successful delivery of jobs according to customer needs and objectives

YOU HAVE THE BEST CHANCE TO SUCCEED IN THIS ROLE IF YOU:
- Naturally like to help people
- Work quickly and efficiently
- Is online and available 8am to 5pm Monday - Friday (yes you'll need to be online and available for this entire period - and no other engagement/s, no other clients)
- like both inbound and outbound touchpoints
- are a problem solver
- have 5 years of customer success experience in a SAAS or ongoing project support
- have topnotch English skills - verbal and written
- the ability to work through client pain points and find solutions
- has significant experience across various customer desk software
- obsessive attention to customer needs and individual quirks
- interest in design (may help so you know what is realistically possible to deliver across certain constraints)
- passionate in talking to leads, help them realize what they are missing by not grabbing the opportunity to use our services.
- knowledgeable and familiar with best practices of a service life cycle e.g. Marketing - Sales - Service Delivery

WHAT YOU CAN EXPECT IN RETURN:
- A rewarding worthwhile career with a company that values everyone of its employees
- A great salary package for the right candidate with benefits
- A company that respects you and values your input
- Company support and room for growth (lots of growth)
- Access to continued learning (skillshare, Upgrade to see actual info and Treehouse accounts available)
- Long term employment (we are seeking individuals who are looking to be employed long term please)

Our business is doing some amazing things in the design space, and we are experiencing fast and massive growth. As such we are looking to find the right people who are as passionate about design as we are, we honestly don't see this position as a job but a way of life. We are looking for that special someone who want to help craft a business that they're really proud to be a part of.

This role will have you working on a large range of clients, no two days will be the same. We are positioned to scale in the coming months and would like to hear your input on how we can best build our signature total customer experience, as a team.


HOW TO APPLY:
- To apply for this position ensure you can tick everything of the requirements we have above.
- Apply via OJPH, and tell us why you think Avengers Endgame sucks
- in the subject field PLEASE write your full name and the position you are applying for as we are running multiple job ads First Name & Last Name - Customer Success Specialist

Thank you and good luck!

PS: I just want to make sure read, understand and agree with this part.. "This is a full time post, 8am to 5pm PHT, and we are looking for someone dedicated to helping us grow which means NO ENGAGEMENT/s with other clients, we are possessive that way :)