Customer Service Representative

The Credit Pros is on an Everest Mission, come be a part of it!!!
Bring your knowledge and skills into your new career. We’re seeking dynamic full-time Client Success Representatives to join our team of passionate, energetic, life-changers. We say life-changers, because that’s exactly what we set out to do every day.


5+ years of experience in customer service. Previous work with US consumers, especially on financial or credit related customer service. Excellent English skills required. Knowledge of technical support issues related to Internet connectivity and PC troubleshooting experience a plus. Experience with Google Chrome, Microsoft Word, Outlook, and Excel needed. Knowledge of FIVE9 and Salesforce a plus.

Customer Service Representative Skills and Qualifications:
Customer Service, Quality Focus, Problem Solving, Market Knowledge, Documentation Skills, Listening, Phone Skills, Resolving Conflict, Analyzing Information , Multi-tasking
Main Job Tasks and Responsibilities:
1. Deal directly with customers either by telephone or electronically respond promptly to customer inquiries.
2. Handle and resolve customer complaints.
3. Process orders, forms, applications and requests.
4. Organize workflow to meet customer timeframes.
5. Direct requests and unresolved issues to the designated resource.
6. Manage customers' accounts.
7. Keep records of customer interactions and transactions.
8. Record details of inquiries, comments and complaints.
9. Record details of actions taken.
10. Maintain customer databases.
11. Communicate and coordinate with internal departments.
12. Follow up on customer interactions.
13. provide feedback on the efficiency of the customer service process

Daily Hours (EST - New York Time)

Monday 11 am - 8 pm
Tuesday 11 am - 8 pm
Wednesday 11 am - 8 pm
Thursday 11 am - 8pm
Friday 11 am - 8 pm
Saturday 9 am - 5 pm