Tier 1 - Senior Customer Support Representative

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TYPE OF WORK

Full Time

SALARY

$700 to $900/month

ID PROOF

65

DATE POSTED

Aug 09, 2019

JOB OVERVIEW

We are a fast growing business communications service provider in California and we are seeking knowledgeable, enthusiastic Senior Tier 1 Support Representatives for full time work talking to customers on the phone, using our customer support email, and via online chat.

You should have a proven track history of excellent customer support. You will also be required to learn and understand our product and services inside and out, which will require a degree of curiosity and technical understanding.

Lastly, you should be a very hard worker, professional with how you interact with customers, and have a deep care and desire to help uses.

Responsibilities:
- Become an expert in our products and service
- Deliver amazing service and support to our users by providing fast and accurate responses
- Handle user inquiries ranging from simple product questions to more complex technical support issues
- Troubleshoot customer issues, escalate bug reports, and work to drive issue resolution
- Maintain or exceed our established service levels and productivity standards
- Work effectively with a variety of internal teams, including Sales, Engineering, and Product Management

Requirements:
1. College degree is required (technical degree is preferred)
2. Minimum of 5 years in customer support (additional work experience in a technical field is preferred)
3. Strong preference to having worked in the past for a well known US company in support
4. Good home computer and internet connectivity a must (will be verified)
5. Excellent English skills a must (candidates will be turned down if their responses to the ad contain grammatical errors)

SKILL SUMMARY
English
Speaking Writing
Customer Service & Admin Support
Community Forum Moderation Customer Support Email Support Phone Support Tech Support
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