IT Support Specialist

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Please read: We are excited to learn more about you and how you can contribute to our team. Please click here to submit your application. We look forward to reviewing your qualifications and getting to know you better.
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About Us

We are a young and dynamic startup, dedicated to innovating and bringing fresh ideas to life. Our mission is to push the boundaries of what's possible through a variety of projects, from modern technology systems and applications to software development.
We believe in the power of collaboration and a proactive, go-to mindset. We seek talented individuals who are experts in their fields, passionate about their work, and eager to contribute to our journey. We value unique skills and perspectives and are committed to providing opportunities for professional growth and development.
If you thrive in a fast-paced environment, get things done, and are ready to tackle new challenges, join us. Together, we can achieve great things and continue to innovate in the industry.
Join us on this exciting journey and let's grow together!Responsibilities
Troubleshoot and resolve technical problems related to hardware, software, networks, and peripherals.
Provide technical support to staff via phone, email, and remote access
Install, configure, and maintain computer systems, software applications, and peripherals.
Conduct preventative maintenance tasks to ensure optimal system performance.
Document technical issues, resolutions, and procedures.
Collaborate with IT management and other departments to identify and implement IT solutions.
Research and leverage artificial intelligence (AI) tools to automate tasks, improve issue resolution efficiency, and stay informed about industry best practices.
Maintain a strong understanding of current IT trends and technologies.

Qualifications

Minimum 5 years of experience working as an IT Support Specialist or similar role.
Proven ability to diagnose and resolve a wide range of technical issues.
Excellent customer service skills with the ability to communicate effectively with both technical and non-technical audiences.
Strong analytical and problem-solving skills.
Proficiency in troubleshooting hardware, software, and network issues.
Experience with ticketing systems and documentation tools.
A willingness to learn and adapt to new technologies, including artificial intelligence (AI) tools.
A positive and proactive attitude with a strong work ethic.What We Offer
Competitive salary and benefits package.
Opportunities for professional growth and development.
A supportive and collaborative work environment.
Fully remote work
Flexible time arrangements with 2-3 hours overlap with CEST (UTC+2)
We believe in a collaborative work environment where teaUpgrade to see actual infombers are empowered to take ownership of their assigned tasks and work together to achieve successful completion.

We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Join us in making a difference!

?? How to Apply: If you are ready to be part of our innovative team, please click here to submit your application. We look forward to reviewing your qualifications and exploring how you can contribute to our team.
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