Technical Support(CCTV/Security Camera/E-bike/water timer)

Shift Schedule
6 days a week

Responsibility
Handle inquiries via chat, emails, inbound and outbound calls
Maintaining a positive, empathetic, and professional attitude toward customers always.
Solve various problems of customers in the installation and use of cameras
Troubleshoot the root cause of the camera issue
Ensure customer satisfaction and provide professional customer support.
Acknowledge and resolve customer complaints, whilst ensuring they are always in the loop.
Responding promptly to customer inquiries and communicating with customers through various channels.
Providing feedback on the efficiency of the customer service process.
Identify opportunities to upsell additional services and or Cartrack's software applications to clients.

Requirements
Minimum 1 years of tech support
Nitec/Diploma/Bachelor Degree in any field
Minimum 3 years of customer service experience.
Proficient in English.
Excellent communication and interpersonal skills.
Hands-on and a positive attitude.
Team player with a high level of energy and ability to work independently.