Customer Service Representative (Part-Time)

Job Summary:
We're a fast-paced, high-growth e-commerce company seeking a new Customer Service Representative to join our team. Your role will involve responding to and managing customer inquiries across multiple brands, maintaining customer satisfaction, and ensuring smooth operations.

Responsibilities & Duties:
Respond promptly to customer service inquiries across various brands every 8 hours, 7 days a week.
Monitor daily customer reviews for each product, record ratings, address negative reviews, and reinstate positive reviews that were removed.
Check seller feedback daily, responding to negative feedback and requesting reviews from customers with positive feedback.
Maintain Customer Service Activity Tracker and proactively manage Amazon Q&A for each SKU.
Assist with general Amazon account maintenance tasks such as item creation, catalog maintenance, and resolving account issues.
Reconcile review alerts with Rating Tracker and address any discrepancies.

Qualifications and Skills:
Strong communication skills
Ability to multitask and prioritize effectively.
Proficiency in using e-commerce platforms, particularly Amazon.
Detail-oriented with the ability to analyze data and identify trends.
Previous experience in customer service required.

Ideal Candidate:
We're seeking a customer-centric problem-solver with excellent communication skills and a keen attention to detail. The ideal candidate thrives in fast-paced environments, excels at multitasking, and is dedicated to delivering exceptional service. If you're passionate about customer satisfaction and enjoy proactively addressing issues, we want you on our team.

Application Process:
Step 1: Complete your application here: Upgrade to see actual info
Step 2: Shortlisted candidates will be invited to undertake a customer service skills test (further details to follow).
Step 3: Selected candidates will be scheduled for an interview.