Superhero Customer Service Team Lead

Application Instructions:

1. Take the personality test here: Upgrade to see actual info/fullquiz

When you reach the results page, save the URL of that page.

2. Apply for the position here: Upgrade to see actual info/jobs/Careers

Create an account on our application portal, and paste the URL from Step 1 into the field "Personality Test Results."

We hope to hear from you soon!


About us:

Citrus Man Premium Cleaning Solutions is a one-stop shop for the highest quality natural and environmentally friendly cleaning products in the market. Our history dates back to 2014, where our founder started travelling business-to-business and selling products from the back of his own car. Today we have over 7000 companies in North America using Citrus Man® products and counting, including some of the biggest names in the industry.

This is a once in a lifetime opportunity! We are looking for hungry individuals who want to make a serious impact in their life. We provide hands on training and offer a collaborative company culture. Success is our story and we want to make sure we thrive together.


Position Summary:

We are looking for a dynamic Customer Service Team Lead who will be responsible for overseeing the day-to-day operations of our customer service team. This individual will manage workflow, provide guidance and support to customer service representatives, and ensure that customer inquiries and orders are handled promptly and professionally.

We work in a fast-paced industry. So it's crucial that our Customer Service Team Lead would:

- Be a fast learner
- Pay close attention to detail
- Follow instructions to the letter

Responsibilities:

- Develop and implement customer service policies and procedures
- Monitor customer service representatives’ performance and provide ongoing coaching and feedback
- Resolve customer complaints and inquiries in a timely and efficient manner
- Analyze customer service trends and recommend improvements
- Train and onboard new customer service representatives
- Monitor customer service representatives’ adherence to company policies and procedures
- Ensure customer service representatives maintain a high level of customer service
- Prepare and analyze customer service reports
- Foster an environment of collaboration and teamwork among customer service representatives

Additional Skills (Preferred but Not Mandatory):

- Customer Service: Prior experience in customer service roles.
- Digital Marketing: Understanding of digital marketing concepts.
- Experience with CRM software (we use Zoho CRM)
- Sales experience

Working Hours:

Full-time: Monday to Friday 8:00 AM to 5:00 PM

Benefits:

- Qualify for 3 vacation leaves and 3 sick leaves after the 6-month probation period.
- We honor most Filipino holidays except for All Saints and All Souls Day.

Salary: $560-$800/month depending on skill level, experience, and FT/PT.

Massive advancement opportunities available.

Training:

- If accepted, you will receive hands-on training to familiarize yourself with the company and our internal systems.
- In-depth training will be provided

Growth Opportunities:

- Work closely with the CEO and upper management.
- As you develop your skills, there will be opportunities to manage your own team of VAs handling lead generation activities throughout the business.