JOIN OUR AWESEOME TEAM! We are in need of a Customer Service Specialist (Full time/Long Term)

We are seeking for an individual with excellent sales and customer service skills, the ability to respond promptly, quick adaptability, and a commitment to a long-term collaboration with the company.

Daily Tasks:
• Process insurance approvals.
• Respond to customer inquiries and track feedback/concerns in a professional, timely and accurate manner.
• Use empathy and understand what the customer wants.
• Provide accurate information about products, services, and promotions to customers.
• Resolve customer complaints and issues to ensure customer satisfaction.
• Able to understand and create process flows and documentations.
• Collaborate with other teaUpgrade to see actual infombers to ensure efficient and effective customer service operations.
• You must be able to use a CRM system to track deals progress and provide insights to management.
• Continuously improve customer service skills and knowledge of company products and services.

Qualifications:
• 1-2 years of customer service experience
• Strong communication skills, both written and verbal
• Optimistic Energy and Good Personality
• Ability to work independently and collaboratively as part of a team
• Detail-oriented with excellent organizational and time-management skills
• Ability to multitask and prioritize in a fast-paced environment
• Proficiency in Microsoft Office and experience with customer service software and tools

Must Haves:
• Must be working full time
• Should have a good personality, a collaborative attitude and a teachable mind
• Must have own laptop, webcam and a fast internet
• Good written and verbal English communication skills
• Must be willing to join quarterly team events

Perks:
• Permanent Full-time Work (40hrs/week)
• Flexible Working Hours
• Work from Home Setup
• Paid Overtime Work
• Paid Leaves including Vacation, Sick and Maternal/Paternal Leaves
• Follows Philippine Standard Time
• Follows Philippine Holiday Schedule
• Long Term Perspective including Bonuses
• Onsite Team Events

About Us:
Perulatus GmBH is a start-up company that focuses on digitally processing applications and upgrade of care services for insurance companies in Germany. Our team is looking for a long term support to help us provide first class sales and customer service skills.

How to Apply:

1. Change the subject like to “I Want to Work for [Insert the name of the company found on the imprint of this page: Upgrade to see actual info – Customer Service Specialist”
2. Take a screenshot of your internet connection.
3. At the top of your message write 2-3 sentences on why you would like this position, and why you are a good fit.

Do not write more than that or else your application will be deleted.

Looking for a long term perspective? Bonuses? Raises? Make sure you follow the instructions. I will only look for applicants that really want the job. The next step will be a zoom call and video will be required.

Thank you and have a good day.

Quin