Customer Success Manager - Renewals (On-Site BGC)

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Rate:
- $7-$8/hr plus Renewal Bonuses, and earn up to 80,000 PHP +/month plus Renewal Bonuses.


Schedule:
- Monday Friday: 9:00 AM - 5:30 PM PST with a 30-min lunch break, and 2 15-minute breaks

Qualifications:
- Experience: 1-2+ years of experience in Customer Success, Account Management, or a similar client-facing role. A track record of driving renewals is a plus.
- Relationship-Oriented: Excellent interpersonal skills with the ability to build strong rapport across all levels within customer organizations.
- Problem Solver: Ability to understand customer needs, proactively address challenges, and find solutions that ensure ongoing customer success.
- Data-Driven: Comfortable using analytics and customer data to identify trends, anticipate renewal challenges, and prioritize actions.
- Commercial Acumen: Understanding of commercial aspects, contract terms, and the ability to negotiate win-win outcomes.
- Experience with Salesforce to create, update, and maintain reporting for renewal opportunities across base.
- Familiarity with Gong Engage for the creation and deployment of automated sequences for renewal notifications.


Responsibilities:
- Customer Relationship Management: Build strong, trusted relationships with existing customers, becoming a valued advisor and advocate for their success.
- Renewal Forecasting and Planning: Accurately track and forecast upcoming renewals, working proactively to identify potential risks or barriers to renewal.
- Value Demonstration: Continuously showcase the value the customer derives from your solution. Highlight positive outcomes, ROI, and address any concerns to foster renewal confidence.
- Renewal Negotiations and Execution: Lead renewal conversations, handle objections, negotiate terms, and collaborate with Sales to seamlessly close renewals.
- Expansion Opportunities: Identify potential up-sell and cross-sell opportunities within existing accounts and alert the Sales team.
- Advocacy and Feedback: Proactively gather customer feedback, sharing insights to drive product improvements, customer satisfaction, and long-term loyalty.