Customer Support German (Deutsch) For SaaS Business

Hi there!

We're excited to announce an opportunity for a passionate Customer Support Specialist to join our growing Software as a Service (SaaS) business. Our customer base is primarily German-speaking, so native or near-native proficiency in German is essential. Exceptional written communication skills and a good understanding of web technologies are highly desirable, along with general business acumen.

As a Customer Support Specialist, your main responsibilities will include:

- Ensuring customer satisfaction through effective problem resolution.
- Proposing solutions to prevent future issues based on root cause analysis.
- Collaborating with cross-functional teams to deliver the best possible customer experience.

Key performance indicators (KPIs) for this role include:

- Average response time to ensure prompt service.
- Minimizing unattended issues to maintain high-quality support.
- Achieving a consistently high average rating from customers as a testament to your excellent service.

As a company that values privacy and security, we prefer to compensate our employees using the anonymous cryptocurrency Monero (XMR). This payment method allows you to receive your salary reliably and quickly without counterparty risk. If you're passionate about customer support, fluent in German, and excited about working with cutting-edge technologies like crypto payments, this could be the perfect opportunity for you!

We look forward to hearing from you soon.