Airbnb/Vacation Rental Management Specialist (Virtual Assistant)

Job Title
Airbnb/Vacation Rental Management Specialist (Virtual Assistant)

**IMPORTANT NOTE: It is strongly preferred that the applicant does NOT use ChatGPT or other AI to form responses. Your application may not be taken seriously. There is value to AI and you will be using it in this position. We certainly used it to help us with this job post. But we would like to hear from you and your natural responses, rather than from AI.

Schedule
4:00 PM to 12:00 AM USA EST (approximately)
40 hours per week
Monday, Tuesday, Thursday, Friday, Sunday

Compensation
$4 per hour

Job Description
Thorn Point Vacation Rentals, a small and growing company based in the US managing over 20 listings, is seeking a dedicated Virtual Assistant to become a Vacation Rental Management Specialist. This is a full-time, remote position that requires weekend availability and offers the option to work extra days.

Responsibilities
Guest Communication & Booking Management:
- Handle guest communications and inquiries
- Manage and respond to booking inquiries
- Update and synchronize booking calendars

Cleaning & Maintenance Coordination:
- Coordinate guest check-in/check-out details with cleaners
- Communicate guest feedback to cleaning staff
- Report and coordinate maintenance issues with contractors

Review & Feedback Management:
- Write and respond to Airbnb reviews as necessary
- Document guest feedback and suggest improvements
- File claims with Airbnb

Administrative Support:
- Manage team email, texting, and phone inboxes
- Update information in the PMS system
- Complete miscellaneous special projects and tasks
- Conduct research and present short reports to owners

Homeowner Support:
- Respond to homeowner requests
- On-board new clients for co-hosting

Other tasks as assigned:
- Overall help with real business and real estate tasks.
- Find new clients for co-hosting
- Other tasks as assigned and as needs arise

What We Are Looking For
- A dedicated employee that only works for us
- Strong social intelligence and ability to interact with various personalities
- Fast and efficient task completion
- Critical thinking and common sense
- Motivated self-starter with a positive attitude
- High level of personal integrity and business ethics
- Desire to grow with a company

Education and Experience
- Minimum of a College Degree
- 2 years of Airbnb/Short term rental/vacation rental management experience

Required Skills
- Excellent customer service and communication skills
- Excellent written and verbal English
- Reliable internet connectivity
- Proficiency in handling Slack messages effectively (dual monitors recommended)
- Familiarity with property management software and tools such as PriceLabs, Turno, OwnerRez, Hospitable, Asana, Slack, etc.

Bonus Experience
- Management or supervisory experience
- Experience as an Airbnb Case Manager

Application Instructions
Interested candidates must submit the following:
1. Answers to Bonus Questions:
- Can you work the evening shift (early morning in Philippines) and weekends?
- Are you okay with using a Time Tracking tool and screen monitoring?
- Do you have short-term rental experience?
2. Resume
3. Brief audio Recording (one or two minutes): Record yourself explaining who you are and why we should hire you. Upload the recording to a Dropbox link or similar and include the link in your email.
4. Government ID
5. Picture of Your Home Office Setup

Please send all application materials to Upgrade to see actual info look forward to hearing from you!

Thorn Point Vacation Rentals Team