Virtual Assistant for Vacation Rental Property Management

Join our team dedicated to providing exceptional vacation rental experiences. We manage properties across various platforms, ensuring top-notch service and smooth operations. If you're passionate about hospitality and excel in a fast-paced environment, we want to hear from you.

Key Responsibilities:

- Administrative Support:
o Provide administrative support, including organize files, check-in/check-out procedures, DTCM reporting, and keyless entry systems.
o Monitor and track records of all booking reservations.

- Platform Management:
o Familiarity with Airbnb, Upgrade to see actual info, TripAdvisor, and other short-term rental platform
o Use Vacation Rental Property Management Software like Hostaway and Pricelab.
o Manage mid-term rentals on Property Finder, Dubizzle, and Buyat.

- Guest Communication:
o Respond promptly to guest inquiries, ensuring responses within 3 minutes, providing detailed information about properties, amenities, and booking procedures.
o Onboard guests by gathering personal information.
o Assist guests with the reservation process, ensuring accurate and timely booking confirmations.
o Be the point of contact for guests during their stay, addressing any questions, concerns, or issues promptly.
o Communicate check-in procedures clearly and comprehensively.
o Coordinate with on-site staff or property management teams to resolve guest requests or maintenance needs.
o Encourage guests to provide feedback and reviews after their stay.
o Monitor online reviews and ratings, responding to guest reviews with professionalism and empathy.
o Handle Airbnb claims and damage claims with other platforms.

- Property Listings:
o Create and manage engaging property listings on short-term rental platforms, emphasizing key features and amenities.
o Regularly update listing content, including high-quality photos and compelling descriptions, to attract a wide audience.
o Adjust pricing dynamically based on demand, seasonality, and special events to maximize revenue.
o List properties and import property information on Airbnb, Upgrade to see actual info, Tripadvisor, Homeaway, Vrbo, and channel manager platforms.

- Coordination:
o Coordinate with cleaners, maintenance, and owners. Schedule cleaners or maintenance teams.
o Coordinate with other departments (accounting, customer service, I.T., and cleaning team).

- Task Management:
o Utilize Upgrade to see actual info and Slack for task management and daily communication.

- Qualifications:
o Previous experience as an assistant, preferably with exposure to business operations.
o Demonstrated ability in project management and coordination.
o Creative thinking abilities to support marketing initiatives and project launches.
o Strong customer service skills and the ability to maintain professionalism in all interactions.
o Reliable and committed to meeting deadlines and achieving goals.

- Skills and Abilities:
o Development Management: Knowledge of project management tools and strategies.
o Time Management: Ability to prioritize tasks and manage time effectively.
o Computer Literacy: Proficiency in Microsoft Office and other relevant software.
o Attention to Detail: Ensuring accuracy and quality in all tasks.
o Eagerness to Learn: Willingness to learn and adapt to new challenges.
o Customer Service: Strong skills in maintaining positive client relationships.
o Data Entry: Basic data entry skills for organizing information.
o Cloud-Based Apps: Familiarity with cloud-based applications for collaboration.
o Creativity: Innovative thinking for business growth.
o Reliability: Dependability in completing tasks and responsibilities.

How to Apply:
To apply for this position, please submit your resume, a cover letter highlighting your relevant experience and interest in the role, and any supporting documents. Please include the word "Dubai” in your application to indicate that you have read the entire job description.


Join our team and contribute to creating memorable experiences for our guests while advancing your career in the vacation rental industry. We look forward to hearing from you!