Full Time
Php 45,000
40
Jun 14, 2024
You may apply using this link:
About Us
Ylopo, LLC is a rapidly growing marketing and technology company providing internet marketing services and proprietary lead generation and engagement software to successful real estate agents across the country. We are seeking an outgoing, tech savvy individual to join our growing team.
Why work for Ylopo?
At Ylopo we offer tea
a commitment to personal development,
guidance and support at a high level through interfacing with our Executive Team to prioritize goals as a company,
excellent leadership and mentoring for our entry-level to senior staff, and recognition of outstanding efforts,
team building events, team lunches/ happy hours, and other company wide events
a supportive, caring environment dedicated to continuous learning and growth.
Summary:
The Product Support tea
This position requires excellent communication skills, as the Product Support tea
Requirements:
Knowledge of CRM or TMS software and previous experience entering or editing data within these tools
Prior Excel or similar spreadsheet software usage, beginner to intermediate skills
Experience supporting and directly communicating with clients
Jira, ClickUP, Trello, Monday (i.e. ticketing) software experience
Zendesk (i.e.
Consistent work habits and strong work ethic
Strong organizational skills and attention to detail
Ability to multitask, and work independently toward deadlines
Strong written and verbal communication skills, ability to work well in a small group setting and in a remote work environment
Ability to understand and convey detailed information
Understanding of real estate and the real estate profession a plus, but not necessary
Responsibilities:
Frontline client support via chat software
Management and understanding of internal help articles and client facing documentation
Manually export, normalize, input data into TMS software in order to aggregate and unify data between CRM and transaction records
Verify existing records to ensure data standards
Confirm TMS-side updates are reflected in MaverickRE tool and powering reliant features
Provide overview and status updates to internal teams and clients in technical onboarding phase
Communicate disparities or insufficient data within the context of the MaverickRE system requirements to escalate to CSM team
System Requirements:
Processor for both main and backup computer should be 2ghz and above, Intel core 5/7 is highly required
Ram should be at least 16 gig with 100 gb Free disk space
USB headset with noise canceling feature
At least 20 mbps & up wired connection for main isp
Back up internet is a must (strictly no USB Sticks allowed)
Shift Schedule: 9AM - 6PM Pacific Standard
Rate: PHP 45,000
MAGIC WORD: YLOPER