Learning Success Support / Non-voice Customer Support / Home Based/Australian client/Quarterly Increase

Be part of our team!

NO Spyware
Great AUSTRALIAN Client
DAYTIME shift
Quarterly PAY rises
FUN team
PAID Leave

Title: Full-time Learning Success Support ( Non-voice customer support role)


We're looking for a VA to assist the client and his team in the back end. They support 500 to 1000 learners who regularly access their learning system, and they are committed to providing exceptional support to enhance the learning experience.

The job is to assist learners with their queries and ensure smooth operations within the learning environment.

Key Responsibilities:

Learner Support: Answer queries from learners, providing accurate and helpful information.

Ticketing System: Manage and respond to queries through the ticketing system, utilizing the database for answers and responding via emails.

Live Session Assistance: Join live sessions to provide support, assist with breakout rooms in Zoom, and help learners log into the system.

Technical Support: Provide technical assistance to learners during live sessions and troubleshoot login issues.

Information Management: Collate information using Excel and update the CRM system.

Team Collaboration: Work closely with the team to ensure a seamless learning experience for all learners.


Ideal Candidate:
-ESL or BS-Education graduate background
-EA or GVA experience(strong admin skills)
-Comprehensive and detail-oriented.
-Enjoys working with a team.
-Strong communication skills.
-Proficient in using Excel and CRM systems.
-Experience with Zoom and providing technical support.

If you are a proactive and supportive individual who enjoys helping others succeed in their learning journey, we would love to hear from you!

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ABOUT US:

At Global Teams, we are on a mission to support people in the Philippines by providing opportunities for them to work from and spend time with their families.

With 82 teaUpgrade to see actual infombers and growing we enjoy nurturing a fun and supportive environment for everyone to grow and be themselves.

We only work with nice business owners who value kindness and fairness.

When working with us we will never use time tracking or screen monitoring software (we think that is wrong).

We value accountability, kindness, communication, support, and fun!

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BENEFITS:

-We are looking for long-term VAs, so aside from the base rate, there will be a pay rise of Php1,000.00 quarterly.
-A day shift job in a work-from-home setting.
-Works Monday to Friday, 8 hrs. a day including lunch break.
-4 weeks of paid holidays and Sick Leave
-Health benefits after 6 months of tenure.
-Big support from our team! You will get a supportive key contact person to ask any questions and there will be plenty of opportunities for you to grow and learn. We have prepared online training and courses if you want to hone or learn new skills. Of course, not mandatory but it’s always accessible to you.

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To apply:
-Please go to this website, Upgrade to see actual info/career/
-When you apply for the role please add the word "Learning Support VA" in the field that asks "What job are you applying for"
-If you're reading this, just know the application here will not be entertained.


We are looking forward to hearing from motivated individuals who want full-time roles and career opportunities.