Service Coordinator

About Us:
Advanced Computer Solutions is a leading provider of IT services for businesses with 25-300 employees. We are looking for a highly organized and proactive Service Coordinator to join our team.

Role Overview:
As a Service Coordinator, you will ensure our help desk operates smoothly. Your mission is to manage daily activities, coordinate service requests, and maintain clear communication with clients and teaUpgrade to see actual infombers.

Key Responsibilities:

Manage Tickets:
You will monitor and categorize incoming support tickets, prioritize them based on urgency, escalate issues as needed, and keep statuses updated.

Coordinate the Team:
Conduct daily briefings, assign tasks, review critical issues, and address team concerns to ensure smooth operations.

Client Follow-ups:
Follow up on open and pending tickets using phone and email. Ensure client satisfaction by maintaining clear and timely communication.

Engage Clients Proactively:
After resolving tickets, send follow-up messages to encourage feedback. Call clients to thank them and request their feedback, using multiple communication methods.

Quality Assurance:
Check resolved tickets for accuracy and completeness. Provide feedback to teaUpgrade to see actual infombers to maintain high standards.

Manage Knowledge Base:
Keep the knowledge base up to date by adding new solutions and guides and removing outdated information.

Monitor Satisfaction Scores:
Regularly check client satisfaction scores and response rates. Aim for high satisfaction and follow up on non-responses.

Generate Reports:
Create daily performance reports, compile data on ticket resolution times, and share these reports with the team and management.

Drive Continuous Improvement:
Assess and improve help desk processes based on feedback from clients and teaUpgrade to see actual infombers.

Training and Development:
Ensure the team is well-trained, schedule regular training sessions, and encourage teaUpgrade to see actual infombers to pursue relevant certifications.

Qualifications:
We are looking for someone with excellent organizational and multitasking skills, strong communication and interpersonal abilities, and the ability to work under pressure and meet deadlines. Strong problem-solving skills and attention to detail are crucial. Experience with help desk operations is a plus, and technical certifications or relevant experience are a bonus.

What We Offer:
We offer a competitive salary and benefits package, opportunities for professional growth, a collaborative and supportive team culture, and access to the latest tools and technologies.

How to Apply: Visit the following link - Upgrade to see actual info