Rockstar eCommerce Customer Service & Order Processing Rep

Rockstar eCommerce Customer Service & Order Processing Rep Needed For E-commerce Store
Don’t miss this opportunity.

- Join the early stages of a fast-growing company

- Be part of a fun, driven team

- Big opportunities will come from helping us grow

- Long-term position

- Be trained by the best in eCommerce - we’ll invest in training you

- Be empowered to make decisions

- Have the authority to direct your own path

- No limits on your advancement

- Act without being micromanaged

- Paid time off (of course, and we won’t disturb you)

- Work from home

- Be an entrepreneur inside the company (without the risk of going alone)

- And maybe, just maybe, become a high-end manager

*Seriously, if you're incredible, you may be able to earn the opportunity.

COMPANY INFO
At Fireplace Exchange, we are on a mission to become a leading company in the hearth industry.

Were are an internet retailer in the hearth space.

We need you to handle customer service, order processing, shipping, etc. - essentially, the day to day operations of the company. We want you to play a huge role in things moving forward.

We will grow and hire more, so you have the potential to become a team lead, or maybe even a manager one day….

This is an exciting long-term opportunity for you.

As you grow, the position can grow with you, based on your skills and interests -

Want to do social media? Awesome!

Want to hone your customer service skills? Fantastic!

Want to improve systems? Amazing!

Whichever direction your passion and talent take you, we’ll offer you free training, mentorship, and courses so you really can live up to your potential.

So, are you ready?

JOB OVERVIEW
Main Responsibilities:

- Processing and managing orders

- Communicating with customers & suppliers

- Solving problems with orders

- Communication with other businesses/ leads

You'll be responsible for making sure customers receive what they ordered, on time, and help solve any problems along the way.

Here are some examples of the types of things you’ll coordinate with customers & suppliers, via phone, email, & chat:

- Placing orders with suppliers

- Order status changes/delays

- Customer post-purchase follow up

- Returns, warranty issues, chargebacks

- Back orders

- Call & email customer to notify

- If they can’t wait, offer alternative products

- Damaged items

- Cold call businesses and close clients (commission based)

Thanks for reading this far! To apply, use the link at the bottom of the job description and follow the interview prompts. You must write "ecommerce rockstar" next to your email.

DESCRIPTION OF IDEAL CANDIDATE

- Figures Stuff Out

You love a good challenge. You have the world at your fingertips, and with a keyboard and mouse, you can figure almost anything out.

- Gets Stuff Done

You take charge and get stuff done! You know you can ask for feedback and resources, but you don’t make excuses. You have a passion and an internal drive to make things happen!

- Self Starter

You’re self-motivated, happy working on your own with minimal guidance. You don’t understand why some people just sit there when they haven't been told what to do.

- Thrives With Hard Work

Some people shrink when given a big project. Not you - you say “bring it on!” It’s just one more opportunity to prove what you’re capable of.

- Solves Problems

Reason, logic, and process is your zone of genius. Your friends are often amazed at how you find solutions so quickly, often before they even realize there's a problem.

- Takes Pride In Mastering The Details

You have an eye for detail. When you say your work is correct, it’s correct.

- Thrives Behind The Scenes

At a concert, you resonate with the important people behind the scenes who make everything happen flawlessly.

- Growth-minded

You’re always learning, always growing. If you weren’t, life would be stale and boring.

- Takes Ownership

You love to be in charge, and you want more responsibility. You’re confident to say, “let me handle this.”

- You Do What You Say

If you say you’ll do something, you’ll do it. And if you can’t do it, you’ll say you can’t. (Why do some people make promises they can’t keep?!)

COMPANY CULTURE

We're transparent; ask if something isn't clear, feel comfortable to express your difference of opinion. We work hard and we have fun.

PAY

Based on ability and experience for this full-time role.

CANDIDATE REQUIREMENTS

- Honest

- Reliable

- Fluent in English, near native speaker

- Type 50 WPM

Preferred:

- Shopify experience

- Cold calling experience

ADDITIONAL DETAILS

*REQUIRED - Internet: Fast, stable connection

Work Environment: Be able to answer the phone quickly at any time during business hours. No loud background noise - no coffee shops, children, dogs, etc.

WORKING HOURS

Full time position (40 hours/week): Working hours are Monday - Friday, 9AM - 5PM US Pacific time.

APPLY HERE: Upgrade to see actual info