Full Time
800/mo
40
May 09, 2024
**Job Overview:**
We are seeking a dynamic Virtual Assistant to play a key role in supporting our car dealership's Backoffice. As a Virtual Assistant, you will remotely assist the owner with Backoffice operations including but not limited to; answering the main phone line and managing customer interactions, administrative tasks, processing owners
**Responsibilities:**
1. **Administrative Tasks:**
- Assist in preparing and processing sales documentation and contracts.
- Coordinate with finance and insurance departments to facilitate the purchase process.
- Maintain accurate records of customer interactions and transactions.
2. Bookkeeping
- Must be able to use QuickBooks
-Manage our books and ensure accuracy between our point of sale and quick books
2.**Customer Support:**
- Respond to customer inquiries through various channels, including phone,
- Provide information and evaluation on car models, pricing, financing options, and promotions.
3. **Lead Management:**
- Track and manage customer leads using our CRM system.
- Follow up with potential customers to gather information and address queries.
- Collaborate with the sales team to prioritize and distribute leads effectively.
4. **Online Listings:**
- Update and maintain accurate information on the dealership's online listings.
- Ensure consistency in pricing, vehicle details, and promotions across various online platforms.
5. **Product Knowledge:**
- Stay informed about the latest car models, features, and industry trends.
- Provide product knowledge support to customers and the sales team.
6. **Appointment Scheduling:**
- Schedule appointments for customers interested in visiting the dealership or meeting with a sales representative.
- Coordinate with the sales team to ensure availability and smooth scheduling.
TBD. For Later: **Social Media Marketing:**
- Develop and execute social media marketing strategies to enhance the dealership's online presence.
- Create engaging content, including posts, images, and videos, to showcase our inventory and promotions.
- Monitor and respond to comments and messages on social media platforms.
- Analyze social media metrics to measure the effectiveness of campaigns and make recommendations for improvement.
**Qualifications:**
- Previous experience as a Virtual assistant.
- Strong communication, interpersonal, and social media management skills.
- Knowledge of automotive industry terminology and processes.
- Proficiency in using CRM, DMS, and book keeping.
- Ability to multitask and prioritize in a fast-paced environment.
- Bilingual is a plus "Spanish"
**Education and Experience:**
- College grad. Additional education or training in business administration, bookkeeping, or a related field is a plus.
- Previous experience in a car dealership or automotive sales support role with social media responsibilities is desirable.
**Work Environment:**
This is a remote position, and the candidate should have a reliable internet connection. Regular communication with the on-site owner will be essential.
If you are a self-motivated individual with a passion for customer service, administrative tasks, and book keeping in the automotive industry, we encourage you to apply for this Virtual Assistant position. Please submit your resume and a cover letter detailing your relevant experience and skills.
Lastly reply with Make, model, and trim of the car you like the most in America. For example one of mine is a Honda Ridgeline Touring, what's yours?