Phone Support Representative

Job Title: Customer Support Representative (Remote - EST Time Zone)

Location: Remote/WFH (Eastern Standard Time Zone)

About Us:
We are a Pain Clinic in the US dedicated to providing compassionate and comprehensive pain management solutions to our patients. We understand the debilitating effects of chronic pain, and our mission is to improve the quality of life for those who seek our care. As we continue to expand our services, we are seeking a dedicated Customer Support Representative to join our team remotely in the Eastern Standard Time Zone.

Position Overview:
We are looking for a dynamic and compassionate Customer Support Representative to be the first point of contact for our patients struggling with pain. This role offers a schedule of 8 hours per day, totaling 40 hours per week. The ideal candidate will have exceptional communication skills, a strong commitment to patient satisfaction, and a genuine passion for helping those in pain. This remote position will play a crucial role in ensuring that our patients receive the best possible support and care as they embark on their pain management journey.

Key Responsibilities:

- Respond to patient inquiries and provide accurate information about our pain management services.
- Schedule appointments, consultations, and follow-up appointments for patients seeking relief from chronic pain.
- Assist patients with billing inquiries and payment processing, alleviating any additional stress related to their pain.
- Collaborate with our medical team to ensure seamless patient care coordination, addressing pain issues effectively.
- Address and resolve patient concerns and complaints in a professional and empathetic manner, recognizing the unique challenges they face.
- Maintain detailed and accurate patient records in our CRM system, respecting their privacy and data security.

Qualifications:

- High school diploma or equivalent; college degree preferred.
- Previous experience in customer support or a similar role is a MUST. (preferably at least 5 years)
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and a patient-oriented approach, understanding the urgency of pain relief.
- Proficiency in using customer support software and electronic health records (EHR) systems is a plus.
- Ability to work independently and efficiently in a remote environment.
- Compassion and empathy when dealing with patients
- Familiarity with pain management terminology is a plus but not required.

Benefits:

Competitive salary - $6 to $8/hr based on experience and qualification
Remote work schedule (Eastern Standard Time Zone).
Opportunities for professional development and growth within the company
Comprehensive training and support to excel in your role.
Collaborative and supportive team culture.

How to Apply:
- Provide your updated resume
- Provide a voice recording

You may send it through a link that we can access.

Note: Please share if you have call center experience. It's important for the voice recording to be clear, confident, and well-paced.