Looking for an Experienced Customer Service Manager!

Customer Service Manager - E-commerce Startup

Qualifications:

- Proven leadership experience in customer service.
- Exceptional proficiency in English.
- Availability for 40-50 hours per week.
- Ambitious, driven, and exclusive commitment to our mission.
- Strong ability to build and manage effective teams.
- Outstanding skills in team training and development.

About Us:

We're an early-stage e-commerce startup targeting the US hearing loss niche. With backing from a successful venture in Italy, we're poised for rapid expansion. Our innovative products, cutting-edge marketing strategies, and dedicated team are driving our ambitious goal: achieving nine-figure revenue by April 2027.

The Role:

Initially, you'll manage all customer inquiries independently as we ramp up. Your focus will then shift to developing scalable support systems. You'll transition to team management, starting with hiring and supervision, and eventually, your role will solely focus on leading the team.

Working Hours:

Expect a commitment of 40-50 hours per week. Specific scheduling details will be discussed later.

Salary and Equity:

We offer above-market salaries, reflecting your contributions. As you drive team success, expect opportunities for salary increases and equity participation. Further details will be provided in subsequent hiring stages.