Speaker Coordinator / Customer Support Specialist

Job Overview:
We are looking for a full-time (40 hours per week) Speaker Coordinator / Customer Support Specialist to join our team. **EXPERIENCE IS A MUST.**

**Job Roles Include:**
- Coordinate scheduling for virtual event speakers and ensure seamless communication with them.
- Collecting headshots, bios, and other assets from our virtual event speakers and build long-lasting relationships.
- Provide timely and professional customer support via email, chat, and other communication channels.
- Address customer inquiries, troubleshoot technical issues, and provide solutions to ensure customer satisfaction.
- Develop and maintain comprehensive knowledge of our programs, features, and policies to effectively assist customers.
- Proactively engage with customers to build and nurture a supportive and active community around our products.
- Monitor community forums, social media channels, and online platforms to identify and address customer concerns and trends.

**Pay:**
Starting pay will be $500-$700 USD per month, with opportunities for pay increases as you gain more experience and time with our company.

**Requirements:**
- Previous experience in customer support, speaker coordination, event management, or a related field.
- Excellent communication skills, both written and verbal, with a strong emphasis on relationship building. Must be fluent in English - writing and speaking.
- Ability to empathize with customers and effectively resolve issues in a timely manner.
- Strong organizational skills and attention to detail, with the ability to multitask and prioritize tasks effectively.
- Proficiency in using customer support software, CRM systems, and social media platforms.
- Demonstrated ability to work independently and collaboratively in a fast-paced environment.

**Additional Information:**
We are looking for a candidate who is dedicated to providing exceptional customer support and coordinating with speakers to ensure the success of our events and programs.

**To Apply for the Job:**
Click the link and fill out this short application (please select "Customer Support Specialist" from the drop-down list of job positions): Upgrade to see actual info/3rq86sH

After filling out your application, please be sure to check your email for next steps (make sure to check your spam / junk folders).

If you are a good fit, there will be a Zoom interview.