Customer Support Specialist

SEEKING
We are looking for the next superstar Customer Support Specialist. A caring, well-rounded teaUpgrade to see actual infomber with drive & passion for adding value and being a part of a growing company.

REQUIREMENTS
High-level written English
High-level spoken English
High-level English comprehension to be able to figure out how to handle/resolve a buyer's concerns
Ability to compose correct, intuitive responses without using a template (templates ARE provided, but they are used as a base, not as the standard)
Organized, detail-oriented, positive attitude, and resourceful
Willing to be trained for a new role if needed and/or take on new tasks
Must demonstrate good communication skills and collaboration with the team.
Must have a fast and stable internet connection, with backup power and internet in case of interruptions.

Nice to have but not required:
Amazon Seller Central Experience

***Training will be provided in terms of our specific process and workflow but you need to be able to take initiative, THINK, and RESEARCH.

ADDITIONAL NOTES
We support customers for our clients on Amazon, Walmart, eBay, and through Gmail and platforms like Helpscout.
Hours will be from 9a-6p EST US time (your overnight). Pay is on a biweekly basis via a PH bank. There is a 30-day trial period to determine if you are a good fit, afterwards, you will be invited to be full-time officially which includes:
-15 days PTO/year

We are a fast-growing company that values hard work, supporting each other, and a work-life balance. I am looking for highly motivated VAs who are fast learners and independent, who can problem solve and take initiative. Giving the best care to our clients by taking care of their businesses is our top priority!

HOW TO APPLY
1. Attach: Your latest resume in PDF format
2. Describe: Your experience with Customer Service.
3. Include: A voice recording briefly discussing your relevant experience for this role (you can use Upgrade to see actual info/ or a similar app, DO NOT SEND A PRE-RECORDED VOICE MEMO. Email your LINK (NOT DOWNLOADABLE file) to:
Upgrade to see actual info
4. The subject line must be: RBC CS


******If you do not follow instructions, your information will not be reviewed and you will not be considered.*******


I look forward to hearing from you!
Angelica
Riverbend Consulting