Amazon Expert Account Specialist

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WHO WE ARE

We at Uncut Brands are a full-service Amazon Brand Management agency and our number 1 focus is the success of our clients and providing the best possible service to them.

Our commitment is to make brands stand out and flourish in the Amazon world by providing our different value adding service offerings that focus on:
- Brand Image
- Compliance
- Sales Growth
- Brand Awareness
- Engagement
- Conversion
- Post-Sales Customer Service

THE POSITION

We’re looking for a new Account Specialist to join our team.
This role is perfect if you are excited about the idea of helping small businesses grow, especially in the E-Commerce industry, through the use of online paid advertising methods.
Through the work we do, we’re not just able to help small businesses grow BUT help people live better lives.

RESPONSIBILITIES

Provide updates on client accounts and ensure accounts are live, running and error free.
Check, troubleshoot and resolve Amazon account problems on time.
Manage client and fulfillment tasks. Delegate tasks to proper support teaUpgrade to see actual infombers. Assist internal teams with coordination and prioritization of projects and tasks through internal tools and systems
Ensure that client listings are compliant. Strategize and execute listing strategies of client accounts.
List and/or remove items, actively manage client accounts on Amazon.
Communicate with Amazon business for client issues.
Problem solve and manage crisis situations. Be able to keep the temperature low with irate clients and find a win-win situation for problems
Respond to all client questions in a timely and concise manner (within a business day)
Act as a liaison between our internal delivery team and clients to ensure exceptional client service as it relates to industry insights, campaign analysis, best practices, and strategic recommendations
Review client data and identify trends and insights to develop strategic recommendations for campaigns

REQUIRED QUALIFICATIONS

You have an experience in the Amazon Seller Central space
You are a problem solver and you can work without direct supervision. You know how to take initiative and you are a team player.
You have to be willing to undergo training on all our systems and processes.
You have previous experience in an Account Management role, or worked in the Hospitality or Service industry
You have an inclination towards Digital Marketing or have experience in the industry
You’re fun to be around over coffee or beer outside of work (or tea if that’s your thing).

This is a 100% remote and full-time position. While you can do this wherever you are, we do require an 8-hour overlap with the Mountain Time Zone (7 AM to 6 PM MST). The position's starting rate is between $7/hour - $8/hour and the successful hire's rate will be based on the applicant's responses, interview, experience and skills.

Thanks!

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