E-Commerce Virtual Assistant

Role: E-Commerce Virtual Assistant
Contract: Part-time Remote Contractor (80 hours monthly)
Business Hours: Flexible from 8 AM to 8 PM Pacific time with daily check-in
Rate: $700 - $800 USD monthly / $8,400 - $9,600 USD annually
(Salary is negotiable based on experience)
Availability to Start: May 20, 2024
Additional Info: Additional perks and sales commissions are included in the compensation structure.

Company Profile

This US-based e-commerce company is a collection of businesses guided by a passionate founder who curates a diverse range of consumer products and services designed to enrich the lives of its clientele. From household cleaning solutions and eco-friendly utensils to interactive football pool experiences, the company offers practical solutions and enjoyable experiences. Committed to innovation and customer satisfaction, they deliver high-quality products and extend their expertise through comprehensive product development services, ensuring their offerings meet their audience's evolving needs while positively impacting both households and recreational activities.

What you'll do

As an E-commerce Virtual Assistant, you'll be instrumental in managing and optimizing the company's online presence on platforms like Amazon and Shopify. Working closely with the CEO, you'll communicate with customers, vendors, and partners, ensuring prompt and professional correspondence. Your tasks will include organizing and prioritizing duties using tools like Trello, completing administrative tasks efficiently, crafting compelling product descriptions, and supporting marketing efforts through basic graphic and video editing. Additionally, you'll maintain accurate records using Google Sheets/Excel and contribute to streamlining processes through SOP development.

Responsibilities include but are not limited to:
E-commerce & Social Media Management:
Assist in managing and optimizing company presence on e-commerce platforms like Amazon and Shopify.
Support basic social media content creation using tools like Canva and Loom to create graphics and add captions to posts under the direction of the CEO.
Manage store updates, inventory, and other essential tasks related to Amazon and Shopify platforms.
Communication Management:
Interact with customers, vendors, and partners via various channels (email, chat, etc.).
Maintain professional and prompt correspondence to ensure customer satisfaction and vendor relations.
Task Management:
Utilize Trello or similar productivity platforms to organize and prioritize tasks.
Efficiently complete administrative duties such as processing purchase orders, managing invoices, and tracking shipments.
Content Creation & Marketing Support:
Utilize content writing skills to craft compelling product descriptions and listings.
Basic graphic and video editing skills to support marketing initiatives.
Contribute to web design and email marketing campaigns with copywriting and basic graphic editing using platforms like Shopify and Klaviyo.
Record-Keeping and Data Management:
Maintain accurate records and data using Google Sheets/Excel.
Create, follow, and potentially develop new Standard Operating Procedures (SOPs) to streamline processes.

What you should have

Minimum of five years of experience in E-commerce Management or Content Marketing, preferably in a remote or virtual environment for a company in the USA, Canada, or UK.
Fluent English proficiency for effective communication with customers and vendors.
Strong administrative skills for task management and record-keeping.
Advanced copywriting skills to craft compelling product descriptions, social media captions and email campaigns.
Basic graphic design, video editing, and web design skills.
Proficiency in spreadsheet management (Google Sheets/Excel).
Familiarity with key platforms and applications:
AirTable (for supply chain tracking and PO creation)
HelpWise (Customer Support management)
WordPress (website management)
Squarespace (website management)
Google Workspace: Gmail, Google Docs, Google Sheets, etc.
Canva (for graphic design).
Amazon FBA (for inventory, listings, shipping, PPC).
Shopify (for inventory and order management).
Klaviyo (for email marketing campaigns).
LastPass (for password management).
Trello (for task organization).
ChatGPT (for communication assistance) is nice to have.
Willingness to learn new platforms and technologies.
Ability to develop Standard Operating Procedures (SOPs) documentation.
Adaptability and flexibility in a dynamic work environment, with experience in self-management and working independently to complete tasks.
Some knowledge of American sports, especially NFL football, would be a plus!

Who you are

You are proactive and communicative in managing and optimizing the company's online presence.
You are organized and resourceful, efficiently completing administrative tasks and crafting compelling content.
You are detail-oriented in maintaining accurate records and contributing to process improvement.
You're tech-savvy and adaptable, familiar with relevant platforms and applications and able to work independently in a dynamic environment.

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