eCommerce Customer Service Manager

The eCommerce Customer Service Manager role consists of daily tasks that are structured to provide support to our website and customers. Daily tasks include order processing, email support, website maintenance, business analytics and marketing support. We strive to provide the best level of customer service and satisfaction in our industry. This role requires email support and customer service experience. Additional skills related to Shopify and eCommerce are preferred.

Hours:

7 am – 3 pm EST / 7 pm – 3 am PHT
8 am – 4 pm EST / 8 pm – 4 am PHT
9 am – 5 pm EST / 9 pm – 5 am PHT

Additional Details:

- Process orders and run automated tasks to update tracking and inventory
- Respond to email inquiries related to products, orders and warranty claims
- Communicate trending issues with products, packaging and website
- Update graphics and content
- Add and remove products
- Provide monthly performance metrics
- Support marketing coordinator and tasks related to current sales promotions
- Role reports to the eCommerce and Dropship Manager