Sales and customer support executive B2C (Non-voice)

About Havenn

Havenn is a pioneering sales and manufacturing company specializing in tiny houses on wheels.

Headquartered in Melbourne, Australia, we are dedicated to providing innovative and sustainable housing solutions. Our commitment to quality and customer satisfaction sets us apart in the dynamic transformation of spaces.

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Sales are growing exponentially and we want highly capable teaUpgrade to see actual infombers.

Who are you?

Like us, you’ll be deeply committed to delivering positive outcomes in ensuring our clients have an exceptional experience throughout their journey with us.

You are someone who is:

- Strong interpersonal skills, persuasive in communicating
- Self-motivated remote team player
- Empathetic to customer needs
- Highly organised in time management and detail-oriented
- Responsible and dependable
- Proactive problem solver
- Knows hows how to colour outside the lines when necessary, but always follows or exceeds timelines and milestones to keep progress on track
- Open to new ideas yet committed to executing

The Opportunity

As a Sales and Customer support executive at Havenn, you will play a crucial role in supporting our sales and marketing efforts, as well as providing comprehensive administrative assistance wherever necessary.

Your responsibilities will include

Sales Support:
- Engage with potential clients through emails and online social media platforms (FB messenger/Instagram etc.) to understand their needs and preferences.
- Provide personalized assistance to clients, addressing inquiries about our tiny house options, pricing, and customization possibilities via email.
- Schedule and coordinate demos and consultations with potential clients using our user-friendly online scheduling tools.
- Contract Preparation and Management:
- Prepare and finalize client contracts meticulously, ensuring accuracy and completeness.

Quotations:
- Create detailed quotes tailored to each client's needs and preferences, including color options.

Appointment Setting:
- Schedule meetings and calls with leads and clients efficiently using our scheduling tool (Calendly).


Email Communication:
- Craft and send informative and friendly emails to leads and clients, keeping them updated about Havenn's services, updates, and customization options.

Post-Sales Support:
- Provide ongoing support to clients after the sale, addressing any questions or concerns they may have about their new tiny house.
- Facilitate communication between clients and our construction team for any post-sales needs, ensuring a smooth transition via email or our internal ticketing system (if applicable).

Invoicing:
- Manage the invoicing process for completed tiny house projects efficiently and accurately.

Maintaining CRM:
- Keep our CRM system up-to-date with accurate customer records and interactions.

Additional Tasks:
- Provide valuable administrative support to our team as needed, ensuring smooth operations.
- Assist with project management tasks by maintaining project timelines and tracking documents.
- Prepare engaging presentations or proposals for potential clients.

Project Updates:
- Maintain proactive communication with clients throughout the building process, providing regular email updates on construction progress, timelines, and milestones.

Previous business owners or entrepreneurial experience will tick boxes

Skills and Experience:
- At least 5 years of demonstrated experience in customer service, sales support, or a related field.
- Exceptional communication skills, both written and verbal, with a friendly and approachable demeanor.
- Strong organizational skills and impeccable attention to detail.
- Proficiency in CRM software and the Microsoft Office Suite.
- Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
- Experience with project management tools and techniques is a plus.
- Knowledge of the construction or real estate industry is preferred
- A Bachelor's degree in business administration, marketing, or a related field is a bonus


How to Apply

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Some Tech Tools We Use:

- Project Management: Upgrade to see actual info/Trello
- Appointment/Scheduling: Calendly
- Communication: Slack, Google Workspace, Loom
- Productivity: ChatGPT, Gemini
- Invoicing: Xero
- Social Media: Facebook Messenger, Instagram, Meta Business Suite, Ads Manager

What We Offer

At Havenn, we believe in rewarding hard work and innovation. We offer a competitive package, opportunities for professional growth, and a supportive work environment.

Willing to spend time mentoring, given you have the right attitude.

Ready to embark on this exciting journey with us?