Personal Assistant / Executive Assistant

Company Overview:
TCH Industries, a leading industrial and metal hose manufacturer and distributor, has been a cornerstone in the industry since 1983. Our commitment to quality, innovation, and customer satisfaction has driven our growth, recently through strategic acquisitions. With a focus on expanding our capabilities and serving diverse industries, including manufacturing, construction, automotive, and aerospace, we are seeking a talented Executive Assistant to join our team and contribute to our continued success.

Position Overview:
We are seeking a highly organized and detail-oriented Executive Assistant to accept a challenging role in support of an Inside Sales and Customer Service leader. This leader is overwhelmed with daily tasks and we’re seeking to regain 20% of their time for management duties. This role will involve significant time on Microsoft Teams and Outlook to observe and determine how best to automate tasks, prompt the leader with reminders and reduce time spent on the details with customers and vendors.

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Key Responsibilities:
• Actively listen using Microsoft Teams to the real-time activities of the leader and assess how you can help and make them more efficient.
• Watch videos recorded by the leader and others to learn how to complete specific tasks.
• Manage and prioritize incoming email and correspondence to ensure timely responses.
• Handle phone calls, including screening, answering, and escalating as necessary.
• Follow up on sales leads and customer inquiries to enhance engagement and conversion.
• Facilitate communication between the company and external parties, including customers and vendors.
• Coordinate and schedule meetings, appointments, and manage calendars to optimize the leader’s time.
• Assist in preparing and organizing documents for customer responses, vendor follow up, and meetings.
• Gather key reports and metrics for the leader with proactive communication and follow up.
Qualifications:
• Bachelor’s degree in any field of study.
• At least 5 years of experience as an Executive Assistant.
• Fluent user of Microsoft 365 and Office Products especially Teams and Outlook.
• Able to deal with ambiguity, actively listen and support an overwhelmed leader.
• Excellent organizational and time management abilities.
• Fluent in English, both written and verbal communication.
• Must be available to work during United States Eastern Time hours from 8:00 am to 4:30 pm. Some flexibility can be discussed.

Joining TCH Industries offers a unique opportunity to be part of a dynamic company with a rich history and a bright future. If you are a motivated executive assistant, we encourage you to apply.

TCH Industries is an equal opportunity employer and is committed to diversity and inclusion in the workplace. We encourage applications from all qualified individuals, including those with diverse backgrounds and those with disabilities.

TCH Industries
2307 E Aurora Rd
Twinsburg, OH, USA 44087
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