Shopify VA

As a Virtual Assistant at Oswin Hyde, you will be responsible for providing customer service support via phone, chat and email, listing items on Shopify and other platforms, image editing, maintaining accurate records, and fostering positive relationships with suppliers, customers, and colleagues.

Please could you also complete the below questionnaire with your application so we can assess your abilities?

English Proficiency:
a. Written Communication: Write an email response to a customer inquiry about product specifications of a shoe and delivery options.

Basic Mathematics:
a. Calculate the total cost of 3 pairs of shoes priced at £45 each, including a 10% discount.
b. If weoffers a 20% discount on orders above £100, how much would a customer save on a £120 order?

Brand Understanding:
a. How would you handle a customer complaint about receiving a damaged product?

Problem-Solving:
a. A customer requests a refund for a pair of shoes due to size issues. Outline the steps you would take to facilitate the return process.

We look forward to hearing from you and potentially welcoming you to the Oswin Hyde team.