Part Time
£325
15
May 13, 2024
COMPANY OVERVIEW
Ideal Urban Property Management (
As a small, specialist agency, we're driven by our passion for excellence in property management, prioritising outstanding service for both landlords and tenants. We strive for excellence in all that we do whilst maintaining integrity with one another both inside the team as well as those we choose to work with. Our ideal candidate will be excited to be part of a company who wants to make a difference and who will want to learn, evolve, and grow with us.
ROLE OVERVIEW
We are seeking a skilled Property Management professional to oversee rental operations and maintenance activities. This 'people' role requires a dynamic individual passionate about customer service with clients, tenants, contractors and within the team as well as enjoying building strong relationships, and driving tasks to completion. Excellent communication, confident in speaking over the phone and organisational skills are a must but you should also take pride in your work and have the ability to react quickly and adapt to changing priorities. Excellent English communication is essential, both spoken and written. A thorough understanding of property management processes and/or experience of working in the UK lettings sector is essential.
- Part time hours: 15-20 hours a week (approx. 3-4 hours per day)
- Must be available to work UK core office hours (between 10am and 3pm) from Monday to Friday
- Some evenings and Saturday mornings would be required (adhoc and to be agreed)
- Basic salary plus incentives and bonuses achievable based on performance
KEY RESPONSIBILITIES
Lettings:
• Effectively market vacant rooms to attract qualified tenants
• Respond promptly to tenant enquiries
• Screen prospective tenants over the phone before viewings
• Coordinate viewings and follow up with prospects
• Liaise closely with both on-site and remote tea
Tenant and Contractor Relationship Management:
• Act as the main point of contact for existing tenants, handling all communications, including maintenance issues, rent
payments, and dispute resolution
• Manage relationships with contractors, sourcing new ones and nurturing existing connections
Tenant & Property Management:
• Daily management of property management software to address tenant issues promptly
• Coordinate and oversee tasks from contractor appointment to completion
• Ensure timely communication with all stakeholders
• Maintain up-to-date safety tests and book necessary appointments with contractors
• Liaise with financial management team to ensure accurate invoicing and payment processes
Other Duties:
• Ensure compliance with Service Level Agreements and KPIs
• Minimise void periods between tenants
• Manage rent collection and maintenance costs
• Provide support to the virtual team as needed
Skills & Character Traits:
• Excellent communication skills, proficient in spoken and written English, comfortable speaking over the phone
• Exceptional customer service abilities, adept at building relationships, negotiating, and problem-solving
• Strong organisational skills and attention to detail
• Effective time management skills, adept at handling changing priorities and multitasking
• Self-motivated with confidence to manage own priorities, lead others and work with limited supervision
• Positive energy, pro-active and flexible approach
• Ability to work autonomously or collaboratively within a team
• Demonstrated leadership qualities with a focus on customer satisfaction
• Ability to keep calm under pressure
Work Experience:
• Property industry experience is essential, ideally in the UK lettings sector
• 2 years plus administrative experience
PC skills/Systems knowledge:
• Experience of MS office suite
• Experience of Asana, Hubspot & COHO (property management software) is an advantage
• Ability to learn systems quickly is required
What we offer:
• A key role that will challenge you and provide great progression and opportunities as the company grows
• Salary from £5 per hour and performance-based incentives
• A great opportunity to become a key player at an early stage of a small, dedicated and values-driven team
• Part time hours (3-4 hours per day) with the opportunity to increase
• A dynamic, supportive, and flexible work environment
How to apply:
If you are excited by everything that you have read above, then we encourage you to apply. Please send an