Customer Service

About Us
Experienced Customer Support Agenct for E-commerce Brand.
At Suppdog, the fastest growing supplement company for dogs in Europe, we are dedicated to excellent customer service. We believe that the heart of our success lies with our dedicated team, and we are looking for a new Customer Service Representative to strengthen our team.

What Will You Do?
- Provide support and solutions to customers via email, and live chat.
- Process and follow up on customer inquiries and complaints.
- Collaborate with various departments to efficiently resolve customer inquiries.
- Contribute to improving customer satisfaction and service processes.
- Administrative tasks related to customer service.

Who Are We Looking For?
- You have excellent communicative skills in English.
- You have experience in the use of AI (we are Live in Europa)
- So all the answers will need to be translated to the native country with AI
- Experience in a customer service environment is an advantage.
- You are customer-oriented, patient, and solution-oriented.
- You can multitask and work in a dynamic environment.
- Basic knowledge of Re:amaze & WooCommerce is a plus.

What Do We Offer?
- A dynamic working environment in a growing company.
- Market conform salary and good secondary employment conditions.
- Training and development opportunities.
- A supportive and friendly team.

Job application process
Since we take this role very seriously and we are looking for a long-term hire. There is going to be an application process you need to follow in order to be selected. In order to be selected for the customer service position, you need to fill in these customer support questions:
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Are you the enthusiastic and customer-oriented employee we are looking for? Send me a message, we look forward to your response!

HOURS: 20-40 hours/week
RATE: $3.00/ hour ($480/month)

HOW TO RESPOND:

1. Reply to this job posting with the trial task:
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2. Include the word “Tails” in your response. Why? This lets us see who is actually paying attention.

I wish you good luck!

Kinds Regards

Dean Niesten
CEO of Suppdog