Virtual Assistant - Customer Success Specialist - Remote

We are hiring 2-3 full-time Customer Success Specialists to join our team (working hours vary between 8 am MST to 8 pm MST)

TASKS / RESPONSIBILITIES
(We have tutorials for these on our customer service ticketing system)

Scheduling: Coordinate logistics for services with clients and technicians
Chats/Calls/Emails: Respond to correspondences from customers and technicians throughout the day
Leadership: Collaborate with management teams to stay updated on new products, services, and policies
Account Management: Onboarding new clients and handling customer retention
- Working alongside our Account Manager
Quality control: Check services for quality before delivering to clients
- We have a quality control person but you need to learn how to do quality control in her absence
Content management: Uploading, downloading, and sharing large files to and from clients
- We have a content management person but you will also have to learn it in his absence

REQUIREMENTS
- EXCELLENT written and verbal English communication skills
- 2+ years of Customer Service experience
- Sales background in Real Estate industry is a PLUS (this role is not appointment setter or cold caller)
- High school or College level education
- Internet speed of 10mbps download / 5mbps upload or faster
- Willingness to work full-time for us as your sole employer
- Have your own computer and noise-cancellation headset for calls
- MUST have backup internet and power
- Experience with managing staff/departments is a STRONG advantage
- Experience using a customer support ticketing system or ZENDESK is a PLUS

ABOUT US
Pineapple Labs is a technology company that provides software and services to help market properties online. We are growing quickly and are looking for people who want to be a part of a fast-paced and innovative team.

Check us out -
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PAY, BONUS, and OTHER PERKS
- The pay will be determined based on your level of skill and the other people who apply for the job but the offer starts at $3.5 to 4/hr
- 7 days paid vacation leave and 7 days paid sick leave
- Health Insurance on your 1st anniversary with the company

TO APPLY FOR THIS JOB
Send us your application and change the subject to "Here is why I want to work with you - [Insert the word PINEAPPLE] - [Insert a ONE-WORD adjective to describe you] Customer Success".

In your application, answer the following prompt below completely. If we dUpgrade to see actual info to interview you there will be a video call interview between us so we can connect and see if there is a good fit. Video will be required on this call.

Write the answers to the following prompts, and include the numbers to make it easy to read.
1) Explain why you want this position in a few sentences.
2) Describe the previous role where you had experience in customer service and sales.
3) Describe your approach to helping solve someone's problem.
4) What is your desired pay for this position
5) What makes you stand out amongst the other candidates

Make sure to follow all the steps above. Those who won’t be able to follow the above instructions on how to apply will not be entertained. It's the first test of how well you comprehend the instructions.

Thanks,
Pineapple Labs Team