Customer Service VA (Chat, Email, and Calls)

Join the Textdrip Family!

We are seeking a highly detail-oriented individual with a proven track record of strong customer service skills to join our team as Customer Support. Before applying, please ensure that you carefully read the entire job description and follow all application instructions.

About Us:
Textdrip is your go-to automated texting platform, empowering our customers to effortlessly send bulk SMS. We're on the lookout for a new member to join our dynamic team!

Job Description:
As part of the Textdrip family, your responsibilities include:

-Attend all training sessions to stay at the forefront of our offerings.
-Serve customers by providing top-notch product and service information.
-Resolve customer issues promptly and efficiently.
-Engage potential customers by answering queries and suggesting additional products and services.
-Open customer accounts and keep records updated.
-Utilize tech skills in Excel, Google Docs/Sheets/Chrome to enhance service.
-Resolve product or service problems by determining causes and providing effective solutions.
-Prepare insightful product or service reports through customer information analysis.
-Contribute to team success by achieving related results.


Requirements:
To thrive in this role, you should possess:

- 1-2 years of customer service experience handling calls, chats, and email, preferably with a background in financial accounts.
- Keen attention to detail
- Expert-level fluency in written and verbal English for seamless customer communication.
- Strong time management skills
- Proficiency in Excel, Google Docs/Sheets/Chrome
- Tech-savvy mindset
- Fast learner and adaptable, especially in financial processes and systems.
- Excellent customer service and chat handling skills
- Access to backup power and a reliable ISP
- Willingness to work in EST hours, including weekends and holidays


Application Process:
We want to ensure that all applicants have a fair and equal chance, so we’re using a TestGorilla assessment (Upgrade to see actual info). This minimizes unconscious bias in our hiring process. Successful candidates will be invited to a job interview.

Ready to join our team? Start by clicking the link below.
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Applications that don't follow instructions will not be considered. We'll reach out if you're shortlisted for the next step!