Product Manager / Analyst / Specialist

Overview:
We are seeking a full-time Outdoor Product Support Specialist

Responsibilities:
Help our end consumers work through problems with their outdoor products.
Validate and process valid warranty claims.
Resolve basic customer concerns regarding products and via phone calls, email inquiries, chats and social media/web formats
Display strong customer support skills and always maintain professional interactions with our customers and co-workers
Become knowledgeable in the specifications, capabilities and operation of our products
Remain current on changes in policies, procedures, and product offerings
Complete tasks and/or projects of basic complexity within defined process accurately and timely
Thoroughly document work in an organized and timely manner
Work a consistent and reliable schedule as identified by management

Basic Qualifications:
College Degree or high school degree and highly experienced with outdoor tools in a support role.
Demonstrated interest for the product segment and interest in developing product knowledge
Demonstrated customer service expertise
Demonstrated strong and effective verbal, written, and interpersonal communication skills
Personal or professional demonstrated technical aptitude, problem solving and troubleshooting ability
Must exhibit professionalism, be team-oriented, possess a positive attitude, work well with others and have excellent time management and follow-up skills
Demonstrated reliable and predictable attendance
Demonstrated computer skills and ability to navigate multiple screens
Desired Qualifications
Fluency in English