Virtual - Customer Service Rep

Our Customer Service Representative will be responsible to provide exceptional customer service to our current and new clients, processing policy change requests, maintain knowledge of our products, and answer any questions our clients may have.

Insurance industry or office experience and knowledge is not required but would be a greater benefit relating to customers in the beginning for this position.


Responsibilities
Deal with customer billing issues
Handle all incoming claim calls from customers.
Conduct Customer policy reviews
Foster strong relationships with our customers to maintain a high level of client retention and product loyalty.
Provide customers with additional information about new products and services.

Requirements
Possess a genuine willingness to learn, be intuitive and resourceful and be coachable.
Be a great self-starter with a sense of urgency.
Proficiency to multi-task, follow-thru and follow-up.
Excellent Communication/interpersonal skills.
Problem-Solving Capabilities.