Senior IT

Biztactix is looking for Senior IT.

Bachelor's degree in computer science, Information Technology, or related field.
Years of experience in IT roles, with a focus on infrastructure management and technical support.
Expertise in server administration, networking, and cloud services.
Strong knowledge of cybersecurity principles and best practices.
Excellent communication and interpersonal skills.

Responsibilities:
- Advanced Troubleshooting: Resolve complex technical issues escalated from lower tiers of support using deep technical expertise.
- Assist Customers via Phone or Remotely: Provide support to customers through phone or remote assistance, ensuring prompt resolution of technical issues.
- Maximize Ticket Resolution: Prioritize and resolve open tickets in the CRM system efficiently, ensuring timely closure and minimizing backlog.
- Maintain Professionalism and Punctuality: Show up on time for designated schedules, adhering to remote work expectations and maintaining professionalism in all interactions.
- Collaboration with Team: Work closely with other technical support teaUpgrade to see actual infombers to resolve complicated issues, fostering collaboration and achieving faster results through collective expertise.
- O365 Assistance: Assist with Office 365 concerns such as setting up accounts, password management, and addressing other related issues to ensure smooth operation of O365 services for clients.
- Escalation Management: Serve as a point of escalation for unresolved issues, coordinating with relevant teams for timely resolution and customer satisfaction.
- Customer Communication: Provide clear updates and explanations to customers, ensuring effective communication throughout the resolution process.
- Knowledge Management: Contribute to internal knowledge base and documentation, facilitating efficient issue resolution and team collaboration.
- Training and Mentoring: Guide and mentor junior support members, helping them develop technical and customer service skills.
- Continuous Improvement: Identify trends in escalated issues and drive improvements to prevent recurrence and enhance support processes.