CS Phone Agent/Account Lead

We are seeking a personable and experienced CS agent to join our team as a team lead for one of our brands. In this role, you will be overseeing a CS team in a brand in the motor industry.

Responsibilities:
-Customer Support Management
-Lead and manage the CX/CS team, handling email tickets, phone calls, and chat through Gorgias and Aircall.
-Ensure timely and effective resolution of customer inquiries, technical issues, and support requests.
-Lead CS teaUpgrade to see actual infoetings and coaching sessions in order to meet metric expectations.
-Creating and updating internal flows and SOPs.

Communication Skills:
-Possess excellent verbal and written communication skills in English.

Qualifications:
-Proven experience in a customer-facing role, ideally in motor/vehicle industries.
-Exceptional leadership skills and experience managing customer support teams.
-Fluent in English with excellent communication and interpersonal skills.
-Reliable access to internet/power and can take calls throughout the day.
-Leadership traits with proactive thinking.

*Pay will be based on experience/qualification
*If possible, please include a voice recording in your proposal