Full-time GoHighLevel Expert Onboarding Specialist

Hi there!

We're looking for a full-time remote GoHighLevel Expert Onboarding Specialist!

Please do not apply if you do not have at least one year relevant experience in GoHighLevel and customer onboarding.

Overview:
As an Onboarding Specialist, you will be responsible for ensuring that new customers have a smooth and positive experience when adopting the company's products or services. You will play a pivotal role in helping customers derive value from the product, ensuring a positive first impression, and setting the stage for long-term success and satisfaction.

Experience/Requirements:
- GoHighLevel (automations, funnels, email campaigns, calendar)
- Customer Onboarding
- Level 2 Support for GoHighLevel
- Med Spa and/or Medical Office experience (DESIRED) (Nurse, PT, etc.)
- Health/Medical experience (a PLUS)

Responsibilities include:

• Onboarding and Planning:
- Guide new customers through the onboarding process, ensuring they are trained and fully equipped to use the product effectively
- Tailor onboarding processes based on the customer's specific needs
- Create relevant materials such as tutorials and guides

• Customer Engagement:
- Build strong, professional relationships with customers from the outset, understanding their goals and providing tailored solutions
- Identify opportunities for upselling or cross-selling additional services

• Product Knowledge:
-Maintain a comprehensive knowledge of the product
- Stay informed about the latest features and enhancements

• Technical Support:
- Assist customers in overcoming technical challenges during onboarding

• Customer Success Collaboration:
- Work closely with the customer success team to ensure a seamless transition from onboarding to ongoing support

• Communication:
- Keep communication clear and open with customers during their onboarding journey, updating them on progress and next steps

• Documentation:
- Develop and update documentation related to onboarding, including FAQs and troubleshooting guides.

• Cross-Functional Collaboration:
-Work with sales, marketing, product, and support teams to deliver a cohesive customer experience

• Metrics and Reporting:
- Monitor and report on key performance indicators such as customer satisfaction and time to value

•Continuous Improvement:
- Continually seek ways to enhance the onboarding process by staying informed about industry best practices.

Tools:
- GoHighLevel
- Zoom

Core Behaviors:
1. Universal Integrity
2. Top-notch Quality
3. Authentic Communication
4. Passionate Simplicity
5. Empowering Wisdom
6. Resilient Vision
7. Data-driven Mindset
8. Collaborative Care
9. Radical Accountability
10.Adaptable Freedom

Qualities:
- Proactive and resourceful
- Excellent problem-solving skills
- Accommodating
- Highly-organized
- Great multitasking skills
- In control
- Detail-oriented
- Excellent spoken and written English
- Great phone skills

This is in CST (Central Standard Time).
This is a Client-facing role.
This is a Full-time job.

To get an interview please send to Upgrade to see actual info (Exact email subject: MED) the following:
1. Summary of your work experience. Please highlight if you have Med Spa and/or Medical Office experience.
2. PDF copy of your Resume/CV.
3. A screenshot of your internet speed.
4. A voice recording of a quick introduction of yourself.
5. A list of three references from former clients/supervisors (preferably English-speaking).
6. PDF copy of DISC test results. Use this link for the test - Upgrade to see actual info/disc/ (Please include what personality the test identified you as) Please do not send me other DISC results, only from the one you took from that link.

Thank you and please complete submitting all of the requirements.