Customer Support Representative for a Company Helping Medical Students

Our company is dedicated to helping future doctors achieve their dreams by providing top-tier support and resources for the MCAT exam and medical school applications. We offer personalized tutoring, comprehensive digital courses, and more, aimed at ensuring success for our students.

Job Description:

We are seeking a compassionate and dedicated Customer Support Representative to join our team. This role requires excellent writing skills, as you will be interacting with students primarily through emails, support tickets, and live chat. You will play a crucial role in supporting our students by understanding their challenges and guiding them through their preparation journey.

Responsibilities:

Respond to customer queries through emails, support tickets, and live chat.
Provide empathetic, clear, and effective communication in written form.
Understand and address student concerns, offering solutions and encouragement.
Promote our services in a subtle and respectful manner.
Collaborate with the team to enhance customer support processes.

Requirements:

Excellent writing skills.
Availability from 9 AM to 5 PM EST, plus 1-2 hours daily on weekends.
Background in science or experience in the medical field.
Strong organizational and problem-solving skills.
Fast learning capabilities and a desire to grow within the company.
Ability to work well in a team setting.

Compensation:
$550 per month.

Application Process:

To apply:

1. Please submit a written response to the following scenario:

Scenario: A student is struggling with their MCAT preparation and is feeling overwhelmed. They have expressed a loss of confidence and are considering giving up.

Your task: Write a supportive and encouraging paragraph to address their concerns. Demonstrate how our services, especially our paid products, might benefit them without making a hard sell.

Do not use Chat GPT or AI to write this for you.

2. Tell us a little about yourself and why this role resonates with you.

In the subject line of your application, please fill in the blank: "My #1 strength is ____"

We look forward to welcoming a passionate individual who is eager to help our students succeed and grow with us in the long term.