Operations Manager

Overview:
We are in search of an Operations Manager who will ensure our operational processes run smoothly and efficiently. Our goal is to provide an impeccable service experience to our customers without any hassles.
The Operations Manager will be the backbone of our daily operations, ensuring every aspect of our service delivery meets the highest standards of quality and efficiency. From coordinating schedules to handling logistics like supplies and uniforms, and from ensuring customer satisfaction to refining operational workflows, this role demands a highly organized, detail-oriented, and proactive individual. As a remote position, it requires excellent leadership abilities to manage and inspire our on-ground supervisors and cleaning crews effectively.

Key Responsibilities:
Strategic planning
Standard Operating Procedures (SOPs)
Training Program Development
Quality Control:
Human Resources Functions
Schedule Management
Customer Relationship Management
Inventory and Asset Management

Essential Qualifications and Skills
Operations Experience: Significant experience in operations management, particularly in service-oriented industries managing teams.
Leadership: Strong leadership skills with the ability to manage and motivate teams remotely.
Problem-Solving: Exceptional problem-solving abilities to address and resolve operational issues swiftly and efficiently.
Detail-Oriented: A perfectionist when it comes to details, with a passion for process creation, improvement, and organization.
Communication: Excellent communication skills for interacting positively with staff and ensuring a high level of team morale.
Adaptability: Openness to innovation, with the ability to approach operational challenges with fresh eyes and creative solutions.
Process Development: Experience in creating and implementing effective SOPs and training programs.