AIRBNB / BOOKING.COM Hospitality Customer Service Team Member

If you lack prior experience as a front desk attendant or hotel manager, kindly refrain from submitting your application. Regrettably, failure to adhere to this requirement will result in categorizing your application as "Does not follow instructions." We appreciate your cooperation in following the provided instructions. Thank you.


Are you an experienced front desk professional looking for a virtual opportunity? Look no further! We are a thriving boutique hotel based in sunny southern California, and we're expanding our virtual team.

Position: Virtual Front Desk rep

Location: Remote

About Us:

We're a super cool oceanfront boutique hotel that is in the process of major renovation. renovation. Nestled by the shore, our charming boutique hotel offers a laid-back and inviting atmosphere that perfectly captures the essence of the Southern California lifestyle.

Job Overview:
As a Virtual Front Desk Representative, you'll play a crucial role in our team's success. Your responsibilities will include:
Answering calls and responding to customer inquiries
Managing virtual check-ins and check-outs.
Handling administrative tasks, including creating Standard Operating Procedures and Flow Charts.
Enriching CRM data and guest records through efficient data entry.
Scheduling emails and messages for the next day.
Collaborating with support teams through messaging platforms.
Assisting with procurement tasks.

Requirements:
Proficient in English with a preference for an American English accent.
Previous experience as a front desk receptionist or manager for a major hotel brand.
Ability to maintain a positive attitude, especially when dealing with challenging customers.
Skillful in handling customer disputes to minimize negative reviews.
Willingness to contribute to team-building efforts and support documentation.
Basic understanding of sales and negotiation for room bookings and appointments.
Attention to detail demonstrated by including a picture of a Black Cadillac with your application.
Enthusiastic about contributing to the overall maturity of the hotel's operations.

What We Offer:
Competitive starting salary ($400) with potential for growth.
Flexible remote work
Comprehensive training on our software, systems, and customer onboarding process.
Opportunity to work with a high-achieving team and be part of a growing business.

How to Apply:

If you're ready to take on this exciting virtual front desk role, please apply below! You can also connect with us on LinkedIn or another preferred platform.

[Apply Now]

Join us on this journey of growth and success as we redefine virtual front desk excellence!