Operation Manager - Client - facing Service Delivery / Process Improvement

Upgrade to see actual info is a dynamic company looking for a highly skilled operations manager with many years of experience.


Role Overview:
= As the Operation Manager - Service Delivery, you will play a pivotal role in overseeing our fleet of 8-11 trucks and ensuring seamless operations.
= Communication and training are vital aspects of this role, as you'll be responsible for leading, training, and motivating our team of truck drivers and offsiders.



Key Responsibilities:

= Team Leadership: Take full ownership of training and development initiatives, establish mutual respect within the team, conduct regular 1-on-1s, and foster a culture of continuous improvement.

= Recruitment and Onboarding: Lead the hiring process, onboard new teaUpgrade to see actual infombers effectively, and ensure compliance with company policies and procedures.

= Performance Management: Set clear KPIs for the service team, monitor performance, and provide guidance and support to enhance productivity and efficiency.

= Truck Maintenance: Oversee truck maintenance schedules, ensure trucks are clean and well-maintained, and manage repairs and inspections promptly.

= Administrative Tasks: Handle scheduling, timesheet approvals, invoicing, reporting, and other administrative duties efficiently.

= Cultural Alignment: Foster a positive work culture aligned with our values of responsibility, trustworthiness, accountability, and performance.

TOOLS Provided:
ServiceM8 - scheduling & field software
Truck tracking software
TimeSheet - Time clock in software
Google Drive
ConnecTeam - Soon..... (all in one platform communication)
Google Drive - for documents
WhatsApp & Iphone (Facetime & iMessage) - for communication



Skills Requirement:
- Operation Management
- Training and Development
- BPO Operations Management

Attitude We are looking for:
- Seek excellence and improvement, and keep developing yourself
- Striving to be a great manager, trainer, salesperson
- Learn from mistakes and take time to fix things to avoid repeating the same mistakes (within the team and yourself)


Wage/Salary Per Month: Php 70,000/mo + commission for the performance

Desired No. of Hours Per Week: 45-60
Contact Person: Nam

***To apply, please submit a link to your CV and relevant portfolio.
***Please follow the instructions carefully.

In the subject of your application, include the word "GBJ-OpeManag" at the beginning.
- Why? This lets us see who is paying attention.
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