User Implementation Specialist

MUST BE OKAY WITH MONTHLY SALARY!

What are the VA's primary responsibilities?
Lead the planning and implementation of custom software solutions for clients.
Coordinate and perform data migration, system configuration, and integration as per project requirements.
Provide training to clients on how to use the software effectively, with a focus on Slack, Zoom, ClickUp
Strong speaker and written and verbal communicator.
Troubleshoot any issues that occur during the implementation process.
Maintain clear and consistent communication with clients throughout the implementation phase.
Configure DNS settings accurately according to the needs of the project.
Must have deep technical understanding of GHL and LeadConnector.
Manage multiple projects simultaneously, adhering to timelines and budgets.
Develop and update documentation related to software implementation processes.
Collaborate with the sales and account management team to ensure a seamless transition from sale to implementation.
Gather user feedback and work with the development team to enhance the product.

What would a typical day in this role look like? 
As an Implementation Specialist at Topline, you will be the main technical point of contact for clients during the roll-out of our software solutions. You will guide our clients through the implementation process, ensuring a smooth transition, and providing training and support. You will work closely with our development team to customize software as per clients' needs and address any technical challenges that might arise during implementation.

What are the “must-have” skillsets of a successful candidate?
Bachelor’s degree in Computer Science, Information Technology, or related field.
Proven experience as an implementation specialist or similar role.
Strong understanding of Slack, Zoom, GHL, LeadConnector, ClickUp and DNS settings.
Advanced computer skills and proficiency in Google Work Suite.
Excellent communication and interpersonal skills.
Ability to conduct training and presentations with ease.
Strong problem-solving skills and a detail-oriented mindset.
Experience with project management tools and methodologies.
Ability to work in a fast-paced, deadline-driven environment.
A customer-focused approach and excellent client service disposition.
Eagerness to keep abreast of the latest technology trends and developments.

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