Full Time
$550-$800 per month
40
Apr 25, 2024
Join a Vacation Rental company team in Florida. Answer calls and messages to convince people to reserve a vacation home. Also be able to troubleshoot issuse over the phone.
** Must have experience in the vacation or travel industry.
Must have excellent English and enjoy selling.
Internal Tasks:
Inbox Sorting: Efficiently organize
Emergency Escalation: Promptly escalate urgent guest issues to local staff.
Record Keeping: Meticulously document shift activities and important details to ensure seamless communication with local staff and smooth transitions between shifts.
Guest Services Tasks:
Guest Assistance: Proactively help guests find the ideal property for their stay using company software and other booking platforms. This includes handling inquiries through phone,
Property and Area Expertise: Acquire comprehensive knowledge of all properties in the portfolio and familiarize yourself with the regions where the properties are located, including local attractions.
Communication and Issue Resolution: Address guest communications and resolve issues like lockbox problems, Wi-Fi troubleshooting, and directions. Enter maintenance work orders as required and assist with coordinating housekeeping schedules.
Tech Support: Develop proficiency in troubleshooting common technical issues related to smart thermostats, TVs, and mini-split air conditioners.
Detailed Documentation: Ensure detailed record-keeping of shift activities to provide clear and actionable information to the next shift or local staff.
Additional Tasks (as time allows or during the offseason, assigned by the Owner):
Prospecting and Owner Outreach: Engage in outreach efforts to expand the property portfolio.
Property Onboarding: Integrate new properties into the system, setting up room details and coordinating calendar accuracy.
Listing Audit and Updates: Regularly review and update listings across all platforms for detail accuracy and calendar synchronization, and adjust listings based on seasonality.
Maintenance Oversight: Manage scheduling for offseason maintenance tasks such as pool maintenance, deep cleaning, carpet cleaning, pest control, and necessary replacements in the property's smoke detectors and locks.
Candidate Profile:
The ideal candidate will be capable and confident, with the ability to efficiently answer guest questions and talk the guest into booking.