Amazon Seller Support Coordinator

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Position: Amazon Seller Support Coordinator
Company: Lucky 21 (Short Video - Upgrade to see actual info/watch?v=faf8FQUVeCQ)

Company Vision: At Lucky 21, we're dedicated to reshaping online retail by leveraging cutting-edge strategies and innovative technology. We empower brands on Amazon and Upgrade to see actual info, promoting sustainable growth and profitability. Join our visionary team and contribute to the evolving landscape of e-commerce, where excellence, innovation, and teamwork are valued.

Role Overview: As an Amazon Seller Support Coordinator, you will play a crucial role in maintaining and optimizing our Amazon storefront and potentially our Upgrade to see actual info presence. You will be instrumental in updating listing content, managing flat file feeds, liaising with Seller Support, and securing brand approvals. Your efforts will directly support our in-office brand manager and contribute to our clients' success.

Primary Objectives:
Ensure accurate and timely updates to product listings across platforms.
Manage and troubleshoot flat file feeds to maintain product data integrity.
Effectively communicate with platform Seller Support to resolve issues.
Secure necessary brand approvals to expand and protect our product listings.

Regular Work Activities:
Update and optimize listing content to enhance visibility and sales.
Handle flat file uploads and resolve any related issues.
Open and manage cases with Seller Support for issue resolution.
Work closely with brand managers to ensure alignment with business strategies.

Additional Activities and Mandatory Meetings:
Participate in regular check-ins with your brand manager to align on priorities and tasks.
Attend teaUpgrade to see actual infoetings to report on progress, challenges, and insights.
Stay informed about updates and changes to platform policies and tools.

Key Skills:
Strong familiarity with Amazon’s Seller Central and preferably Walmart’s Seller Center.
Proficient in managing and troubleshooting flat file feeds.
Effective problem-solving skills with a focus on quick resolution.
Excellent communication skills, capable of handling interactions with Seller Support effectively.

Interactions:
Collaborate closely with a brand manager in the USA office, providing vital support and updates.
Engage with platform support teams to ensure smooth operation of our storefronts.

What Success Looks Like:
Smooth and efficient management of product listings and issues.
Positive feedback from brand managers on support effectiveness.
Achieving quick resolution of platform issues and maintaining high standards of listing accuracy.

Metrics for Evaluation:
Accuracy and timeliness of listing updates and issue resolution.
Effectiveness in managing interactions with platform support.
Contribution to the overall performance and growth of our online storefronts.

Benefits:
Paid Time Off

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